Upgraded from 8.10 to 8.11 release and now unable to login to admin panel due to recaptcha not showing visibly or working

[phoenix007]

I just updated our website WHMCS and for some reason after this was done. The google recaptcha no longer shows visibly on the backend login section. So I'm unable to login and do any work. How can I disable the recaptcha from the cpanel or file manager to be able to login again? 

[edvancombr]

On 10/20/2024 at 10:57 AM, phoenix007 said:

I just updated our website WHMCS and for some reason after this was done. The google recaptcha no longer shows visibly on the backend login section. So I'm unable to login and do any work. How can I disable the recaptcha from the cpanel or file manager to be able to login again? 

 

Run this query via phpmyadmin:
 

UPDATE tblconfiguration SET value = '' where setting = 'CaptchaSetting';

After that reconfigure the captcha.

[phoenix007]

4 hours ago, edvancombr said:

Run this query via phpmyadmin:
 

UPDATE tblconfiguration SET value = '' where setting = 'CaptchaSetting';

After that reconfigure the captcha.

I found a way around it. Thank for the help. 

[symbionetwork]

On 10/21/2024 at 1:15 PM, phoenix007 said:

I found a way around it. Thank for the help. 

Mind sharing with the rest of the class? We have been unable to log in to our panel even after reconfiguration several times and are getting the same error.

[RadWebHosting]

On 10/23/2024 at 3:38 AM, symbionetwork said:

Mind sharing with the rest of the class? We have been unable to log in to our panel even after reconfiguration several times and are getting the same error.

Do this SQL query:

On 10/21/2024 at 9:09 AM, edvancombr said:

Run this query via phpmyadmin:
 

UPDATE tblconfiguration SET value = '' where setting = 'CaptchaSetting';

After that reconfigure the captcha.

Then you will be able to login without captcha. You'll want to reconfigure the captcha as soon as you are logged in.

[symbionetwork]

6 minutes ago, RadWebHosting said:

Do this SQL query:

Then you will be able to login without captcha. You'll want to reconfigure the captcha as soon as you are logged in.

Yeah, we know how to turn captcha off...but turning it off just to turn it on again when it clearly doesn't work is not a great fix.

The issue was a Cloudflare caching issue.

[edvancombr]

On 11/1/2024 at 12:06 PM, symbionetwork said:

Yeah, we know how to turn captcha off...but turning it off just to turn it on again when it clearly doesn't work is not a great fix.

The issue was a Cloudflare caching issue.

The purpose of the SQL request is to disable the captcha so you can log in to the WHMCS admin and make the necessary adjustments.

[symbionetwork]

17 minutes ago, edvancombr said:

The purpose of the SQL request is to disable the captcha so you can log in to the WHMCS admin and make the necessary adjustments.

I understand what the SQL statement does. The point you’re missing is that temporarily disabling the captcha to log in and make "adjustments" or "reconfigure the captcha" without knowing the root cause isn’t a real solution. This doesn’t help if the captcha itself isn’t functioning properly, which is the issue we were experiencing.

In this case, the problem was due to Cloudflare's caching somehow interfering with the ReCAPTCHA API key being passed to Google, which means nothing done within the WHMCS admin panel could resolve it. So, disabling the captcha just to re-enable it when it’s clearly malfunctioning is not a viable fix.

[Damo]

Have you run the SQL and reconfigured recaptcha? 

[Felix-dev]

Ok .. I just had the same issue, and in case you are using a custom (or non system) theme, like me,  then it could be related to the theme you are using.

To validate this, switch to 'Six' theme and test your captcha enabled forms.

First, empty the theme template cache and try.

If it doesn't work, check that your theme implements the changes as in here.

 

[Themales One]

same with me