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Email Text for Paypal Subscription Invoice to Customer

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Hi @WHMCS John or anyone else that knows the answer:

When a customer has a subscription through Paypal (with the new module), the Invoice created for month 2 and after use the 'Credit Card Invoice Created' email template so the email says the following:

Payment will be taken automatically from the credit card customeremailaddress@domain.com on Sunday, June 16th, 2024

This is quite confusing to the customer. Do I need to create a new Email Template or is there a workaround for this so it's more clear to the customer that the charge will be taken automatically from their Paypal account?

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  • WHMCS Support Manager

Hi @Evolve Web Hosting,

The invoice email templates can be customised based on the payment gateway, eg:

 {if $invoice_payment_method = 'PayPal Payments'}PayPal Account{else}Credit Card{/if} 

If you'd prefer to wait, we will be improving the email template in future under case CORE-19190.

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