Page error

[CenterWeb]

I have problems with some pages that do not display the content.

-User Management

-Payment Methods

-Secundary Accounts

Most importantly the password reset page

https://centerweb.ro/pwreset.php

How can I fix these problems? It is true that the theme used is from 2 years ago and without an update, but I cannot give it up.

[bear]

Does it happen with the default themes from WHMCS? If not, it's your theme. 
Turn on (briefly) display errors, load the page, see what's breaking. That's where I'd start.

[CenterWeb]

Only with this theme I have errors

[CenterWeb]

 

Does that help?

System

Smarty Error: Default handler: No template default content for 'file:WHMCS-Dark/password-reset-container.tpl'

[bear]

It explains the issue. It can't display the page(s) because there's no content to display by default. 
I'd do a side by side comparison to see what's different, but guess the problem template may be for a different version of WHMCS?

[RadWebHosting]

Probably the best place to start is to modify the current template so that it is a child of six template. That should provide the missing .tpl files and you can modify them as desired.

[CenterWeb]

I don't understand what is happening, the pwreset.tpl file in the six theme is empty, and the one in the theme I use is with this continuous.

Now I notice that a file named pwresetvalidation.tpl

The theme has not received an update for 2 years, and the author removed the whmcs version from what I noticed. When I bought the theme it had no problems.

 

<div class="logincontainer">

    {include file="$template/includes/pageheader.tpl" title=$LANG.pwreset}

    {if $loggedin}
        {include file="$template/includes/alert.tpl" type="error" msg=$LANG.noPasswordResetWhenLoggedIn textcenter=true}
    {else}
        {if $success}

            {include file="$template/includes/alert.tpl" type="success" msg=$LANG.pwresetvalidationsent textcenter=true}

            <p>{$LANG.pwresetvalidationcheckemail}</p>

        {else}

            {if $errormessage}
                {include file="$template/includes/alert.tpl" type="error" msg=$errormessage textcenter=true}
            {/if}

            {if $securityquestion}

                <p>{$LANG.pwresetsecurityquestionrequired}</p>

                <form method="post" action="pwreset.php"  class="form-stacked">
                    <input type="hidden" name="action" value="reset" />
                    <input type="hidden" name="email" value="{$email}" />

                    <div class="form-group">
                        <label for="inputAnswer">{$securityquestion}</label>
                        <input type="text" name="answer" class="form-control" id="inputAnswer" autofocus>
                    </div>

                    <div class="form-group text-center">
                        <button type="submit" class="btn btn-primary">{$LANG.pwresetsubmit}</button>
                    </div>

                </form>

            {else}

                <p>{$LANG.pwresetemailneeded}</p>

                <form method="post" action="{$systemsslurl}pwreset.php" role="form">
                    <input type="hidden" name="action" value="reset" />

                    <div class="form-group">
                        <label for="inputEmail">{$LANG.loginemail}</label>
                        <input type="email" name="email" class="form-control" id="inputEmail" placeholder="{$LANG.enteremail}" autofocus>
                    </div>

                    <div class="form-group text-center">
                        <button type="submit" class="btn btn-primary">{$LANG.pwresetsubmit}</button>
                    </div>

                </form>

            {/if}

        {/if}
    {/if}

</div>

 

[RadWebHosting]

Try creating a file called "theme.yaml" in your template root (i.e. /whmcs/templates/yourtemplate/theme.yaml) with similar contents:

 

name: "My Custom Theme"
author: "My Custom Theme Author"
config:
  parent: six

See if this helps you to at least serve actual pages when accessed. Then work on updating according to your requirements.

[bear]

5 hours ago, CenterWeb said:

I don't understand what is happening, the pwreset.tpl file in the six theme is empty

This was in 2020.

[CenterWeb]

Result> We are aware of a potentially service impacting issue.

 

I also had the above error when I accessed this community.

 

 

[bear]

Seen that also. Hitting resource limits or something like that, I'd venture to guess. Reload usually fixes it.

[CenterWeb]

Resources are beyond recommendations.

[bear]

5 hours ago, CenterWeb said:

Resources are beyond recommendations.

I don't understand

[CenterWeb]

My resources are good. I probably have to pay a developer to solve the problems.

[bear]

Ah, a misunderstanding. You said you had an error reaching this discussion/"community". I said I had also, and it was likely a result of server/account/software resources falling short.