Cannot add credit card either as an admin or via client page

[digitaljunction]

The client has an address defined but I'm having an issue adding a credit via my admin portal or via the client portal. I did notice the Add Payment Method pageg, I see a "loading" message that never finishes. The screen shot is attached.

Any idea what might be going on here?

 

 

[digitaljunction]

I ran the Chrome dev tools and see the following: (FYI, I'm using the Twenty-One theme and the latest version of WHMCS)

caught ReferenceError: Stripe is not defined
    at HTMLDocument.eval (eval at <anonymous> (vendor.min.js?v=610b8a:1:2794), <anonymous>:19:5)
    at o (vendor.min.js?v=610b8a:1:27302)
    at Object.add [as done] (vendor.min.js?v=610b8a:1:27623)
    at x.fn.ready (vendor.min.js?v=610b8a:1:29678)
    at eval (eval at <anonymous> (vendor.min.js?v=610b8a:1:2794), <anonymous>:18:13)
    at eval (<anonymous>)
    at vendor.min.js?v=610b8a:1:2794
    at Function.globalEval (vendor.min.js?v=610b8a:1:2805)
    at $ (vendor.min.js?v=610b8a:1:51911)
    at x.fn.init.append (vendor.min.js?v=610b8a:1:54028)  

[andrezzz]

Hello,

Never happened to me, but can you show me the full console log? Maybe your browser or something in your Network is blocking the Stripe Framework.

[WHMCS John]

Hi @digitaljunction,

Please view the page source and make sure you see the Stripe framework on the page:

<script type="text/javascript" src="https://js.stripe.com/v3/"></script>

If it's there, then it's possibly being blocked by your browser like andrezzz suggests.

 

If you don't have that line in the code, please ensure that Action Hooks are enabled on your system. Check the configuration.php file for a disable_hooks flag, and remove if present.