MarkW Posted April 20, 2023 Share Posted April 20, 2023 How do I change the prefix for support tickets? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 20, 2023 Share Posted April 20, 2023 You should probably be looking in the documentation for this, but: System settings->General Settings->Support tab->"Support Ticket Mask Format" 0 Quote Link to comment Share on other sites More sharing options...
MarkW Posted April 20, 2023 Author Share Posted April 20, 2023 7 minutes ago, bear said: You should probably be looking in the documentation for this, but: System settings->General Settings->Support tab->"Support Ticket Mask Format" I did look but couldn't find it, can they be changed per department? 0 Quote Link to comment Share on other sites More sharing options...
AlpineWeb Posted April 22, 2023 Share Posted April 22, 2023 Go to: System Settings > General > Support Tab Support Ticket Mask Format Key: %A - Uppercase letter | %a - Lowercase letter | %n - Number | %y - Year | %m - Month | %d - Day | %i - Ticket ID 0 Quote Link to comment Share on other sites More sharing options...
Remitur Posted April 22, 2023 Share Posted April 22, 2023 On 4/21/2023 at 1:14 AM, MarkW said: I did look but couldn't find it, can they be changed per department? No, because tickets may be moved between depts, and it would be a mess... 0 Quote Link to comment Share on other sites More sharing options...
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