richa Posted September 4, 2022 Share Posted September 4, 2022 Hi i update whmcs from8.3 to 8.5 and the client area side bar buttons login to cpanel and login to webmail is not working 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted September 6, 2022 Share Posted September 6, 2022 Hi Richa, Can you confirm what is not working about it? Are they not clickable, or can you click them but it brings you somewhere else other than the cPanel? 0 Quote Link to comment Share on other sites More sharing options...
FreedomHostUSA Posted October 9, 2022 Share Posted October 9, 2022 I'm having the same problem. My links are clickable, but they go nowhere. It just stays on the same client area page. 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted October 9, 2022 Share Posted October 9, 2022 Hi FreedomHostUSA, Can you view the source for that page (in particular that section) and paste it here? (Or in a PM if you prefer) 0 Quote Link to comment Share on other sites More sharing options...
FreedomHostUSA Posted October 11, 2022 Share Posted October 11, 2022 <div menuItemName="Service Details Actions" class="panel panel-sidebar panel-default panel-actions"> <div class="panel-heading"> <h3 class="panel-title"> <i class="fas fa-wrench"></i> Actions <i class="fas fa-chevron-up panel-minimise pull-right"></i> </h3> </div> <div class="list-group list-group-tab-nav"> <a menuItemName="Manage" href="#" class="list-group-item btn-service-sso" id="Primary_Sidebar-Service_Details_Actions-Manage"> <form> <input type="hidden" name="modop" value="custom" /> <input type="hidden" name="a" value="manage_order" /> <input type="hidden" name="id" value="32" /> <input type="hidden" name="addonId" value="38" /> <span> <span class="loading hidden w-hidden"> <i class="fas fa-spinner fa-spin"></i> </span> <span class="text">Log in to Site Builder</span> </span> <div class="login-feedback"></div> </form> </a> <a menuItemName="cpanel" href="#" class="list-group-item" id="Primary_Sidebar-Service_Details_Actions-cpanel"> Log in to cPanel </a> <a menuItemName="webmail" href="#" class="list-group-item" id="Primary_Sidebar-Service_Details_Actions-webmail"> Log in to Webmail </a> <a menuItemName="Change Password" href="#tabChangepw" class="list-group-item" data-toggle="tab" id="Primary_Sidebar-Service_Details_Actions-Change_Password"> Change Password </a> <a menuItemName="Cancel" href="/whmcs/clientarea.php?action=cancel&id=32" class="list-group-item" id="Primary_Sidebar-Service_Details_Actions-Cancel"> Request Cancellation </a> </div> </div> </div> 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted October 11, 2022 Share Posted October 11, 2022 When you click on either button, do you get a spinning icon beside it? Or does the end of the URL in your web browser show a # sign? If possible, open the developer tools in your web browser and go to the Console. Click on either link again and check the console to see if any errors are defined. Pass them on if so. Please also open the network tab and check to see if the following request is being made when you click on either link: index.php?rp=/clientarea/service/6/custom-action/cpanel The Response tab should state: {"success":true,"redirectTo":"[SERVER URL WITH TOKEN]"} 0 Quote Link to comment Share on other sites More sharing options...
Carlos Valenzuela Posted November 23, 2022 Share Posted November 23, 2022 Got the same error, after upgrade to 8.6 href in Login to cPanel button is set to # <a menuitemname="cpanel" href="#" class="list-group-item" data-active="1" data-identifier="cpanel" data-serviceid="666" id="Primary_Sidebar-Service_Details_Actions-cpanel"> <span class="loading hidden w-hidden" style="display: none;"><i class="fas fa-spinner fa-spin"></i></span> Ingresar a cPanel </a> 0 Quote Link to comment Share on other sites More sharing options...
Mark Coates Posted November 25, 2022 Share Posted November 25, 2022 hi @leemahoney3 i am having the same issue here and there is nothing in console and it just adds # at the end of the URL Mark 0 Quote Link to comment Share on other sites More sharing options...
Rk Barnwal Posted December 8, 2022 Share Posted December 8, 2022 I am also facing this after update the whmcs, How to solve it ? please give any solution 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted December 9, 2022 Share Posted December 9, 2022 It's definitely a JavaScript issue, can you both open the developer tools and go to the Network tab. Filter by JS scripts and refresh the page. Send me a screenshot of the scripts that load. 0 Quote Link to comment Share on other sites More sharing options...
Rk Barnwal Posted December 10, 2022 Share Posted December 10, 2022 Yes I shared the screenshort 0 Quote Link to comment Share on other sites More sharing options...
Mark Coates Posted December 10, 2022 Share Posted December 10, 2022 (edited) Hi @leemahoney3 Please see attached i have done it over 2 images as there are that many. Also whilst on that screen everything has loaded as status code 200. Edited December 10, 2022 by Mark Coates 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted December 10, 2022 Share Posted December 10, 2022 Okay so its loading scripts.min.js and there are no errors in the console. I'm afraid you'll likely need to contact WHMCS support as I cannot see a reason for this to not work. Only other issue I can possibly think is a browser extension or addon module is interfering. Try disabling all browser extensions and addon modules/hooks temporarily and then try. If the same issue occurs, perhaps reinstall the WHMCS theme you are using in the client area (eg. six or twenty-one) 0 Quote Link to comment Share on other sites More sharing options...
Rk Barnwal Posted December 11, 2022 Share Posted December 11, 2022 I try these all methods but it's not working.. In new version of WHMCS have some bug maybe 0 Quote Link to comment Share on other sites More sharing options...
Mark Coates Posted December 11, 2022 Share Posted December 11, 2022 Same here, Think we need to open a ticket unless there are any other ideas. 0 Quote Link to comment Share on other sites More sharing options...
Mark Coates Posted December 11, 2022 Share Posted December 11, 2022 i have cleared cache and then used the six theme and this works so I'm guessing my theme needs an update for this to work. 0 Quote Link to comment Share on other sites More sharing options...
Mark Coates Posted December 11, 2022 Share Posted December 11, 2022 ########### UPDATE ############ i got the latest version of my theme and updated the JS files only for this and everything is now working as it should be. 1 Quote Link to comment Share on other sites More sharing options...
Rk Barnwal Posted December 23, 2022 Share Posted December 23, 2022 On 11/12/2022 at 7:09 PM, Mark Coates said: ########### UPDATE ############ i got the latest version of my theme and updated the JS files only for this and everything is now working as it should be. which theme are you using brother 0 Quote Link to comment Share on other sites More sharing options...
Mark Coates Posted December 23, 2022 Share Posted December 23, 2022 (edited) 3 minutes ago, Rk Barnwal said: which theme are you using brother https://themeforest.net/item/elastic-hosting-provider-whmcs-template/22521478 Edited December 23, 2022 by Mark Coates 0 Quote Link to comment Share on other sites More sharing options...
Rk Barnwal Posted December 23, 2022 Share Posted December 23, 2022 On 10/12/2022 at 10:18 PM, leemahoney3 said: Okay so its loading scripts.min.js and there are no errors in the console. I'm afraid you'll likely need to contact WHMCS support as I cannot see a reason for this to not work. Only other issue I can possibly think is a browser extension or addon module is interfering. Try disabling all browser extensions and addon modules/hooks temporarily and then try. If the same issue occurs, perhaps reinstall the WHMCS theme you are using in the client area (eg. six or twenty-one) see when I click on login to cpanel option 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted December 25, 2022 Share Posted December 25, 2022 On 12/23/2022 at 5:49 PM, Rk Barnwal said: see when I click on login to cpanel option Nothing to do with the login, have you tried installing a fresh copy of the theme? If so and its not a whmcs theme, please reach out to the theme developers/creators. 0 Quote Link to comment Share on other sites More sharing options...
Rk Barnwal Posted December 28, 2022 Share Posted December 28, 2022 On 25/12/2022 at 7:36 PM, leemahoney3 said: Nothing to do with the login, have you tried installing a fresh copy of the theme? If so and its not a whmcs theme, please reach out to the theme developers/creators. Okk.. brother 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst Solution WHMCS JoshQ Posted December 28, 2022 WHMCS Technical Analyst Solution Share Posted December 28, 2022 Hi all, This issue is related to the template and JS changes implemented in 8.5. https://github.com/WHMCS/templates-twenty-one/compare/v8.4.1-release.1...v8.5.2-release.1 Changes to one or all of sidebar.tpl, scripts.js and whmcs.js at a minimum are the likely cause for this. Updating your templates to be based on the latest version of Twenty One should do the trick. Hope this helps. 0 Quote Link to comment Share on other sites More sharing options...
Sujal Posted July 21, 2023 Share Posted July 21, 2023 On 12/28/2022 at 11:45 PM, WHMCS JoshQ said: Hi all, This issue is related to the template and JS changes implemented in 8.5. https://github.com/WHMCS/templates-twenty-one/compare/v8.4.1-release.1...v8.5.2-release.1 Changes to one or all of sidebar.tpl, scripts.js and whmcs.js at a minimum are the likely cause for this. Updating your templates to be based on the latest version of Twenty One should do the trick. Hope this helps. I am facing same issue, login to cpanel is not clickable..... May I know exactly what changes need to do and in which file???? 0 Quote Link to comment Share on other sites More sharing options...
Can2 Posted September 22, 2023 Share Posted September 22, 2023 I am experiencing the same problem. I am using a custom theme. How can I solve this problem? 0 Quote Link to comment Share on other sites More sharing options...
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