southbankhosting Posted June 11, 2022 Share Posted June 11, 2022 Hello, I have a Godaddy Reseeler Account and this has provided me with a WHMCS License as well. I am trying to set up an account, so I have done this within WHMCS, but when I go over to the Server Module and click on Sync, it hasn't sync my customer (which is a fake me, for testing purpospes) and not the hosting account that I created in WHMCS. My Server Side is correctly connected to WHMCS and WHM as I am able to login to both. If you need to see a screenshot, please tell me what you would like to see but would like this up and running tonight so help would be great. Oh, Hosting Provider just keep sending me here for support so this is my last chance. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 11, 2022 WHMCS Support Manager Share Posted June 11, 2022 Hi @southbankhosting, Is the owner of the cPanel account the same as the user entered into the Server record in WHMCS? Ie. If the account is owned by a reseller in WHM, then that same reseller user should be used on the Server record in WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
southbankhosting Posted June 11, 2022 Author Share Posted June 11, 2022 The same account details are the same. 0 Quote Link to comment Share on other sites More sharing options...
southbankhosting Posted June 13, 2022 Author Share Posted June 13, 2022 Solved it 🙂 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted June 13, 2022 Share Posted June 13, 2022 Share the result to help others who come across this thread in the future 😉 0 Quote Link to comment Share on other sites More sharing options...
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