No nameservers are defined for the server this domain is assigned to

[JavierCN]

Hello:

Everything was working well, but with one domain, while accepting an order we get this error:

"No nameservers are defined for the server this domain is assigned to. Please correct and try again."

Activity Log error:

"Domain Transfer Failed Due to Missing Nameservers - Domain ID: XXXXXX - Domain: XXXXXX"

Do you know what's the problem?

What is  WHMCS checking in this time for throwing that error?

Thank you.

Edited May 20, 2022 by JavierCN
Complete question.

[WHMCS John]

Hi @JavierCN,

To resolve the error, please ensure that nameservers are specified in the WHMCS server record, corresponding to the server upon which the hosting service using this domain is to be provisioned.

The nameserver fields for your servers should be specified under Configuration > System Settings > Servers > Edit.

 

[JavierCN]

Hello John,

There wasn't hostings in that order, just the transfer request.

Regards.

 

[WHMCS John]

Hi @JavierCN,

Does the Client Account contain a hosting service already, using the same domain, perhaps?

If so, please ensure that server has valid nameservers defined.

 

If not, please ensure you've defined your nameservers for standalone domain orders in the Configuration > System Settings > General Settings > Domains tab: https://help.whmcs.com/m/system/l/784165-specifying-the-default-nameservers-to-use-when-ordering

[JavierCN]

Hello John,

The same client have one Hosting and one Server (not Hosting product), the Hosting servers has its nameservers correct in the Servers configure section. The other server has the nameservers ok in its row.

By the way, other client have a server with the same domain as "Hostname", that server is cancelled, do you think this is the problem?

Thank you for your help.

Regards.

 

[Willian Vernon]

I have same problem please help

[Willian Vernon]

On 5/23/2022 at 3:13 PM, WHMCS John said:

Hi @JavierCN,

To resolve the error, please ensure that nameservers are specified in the WHMCS server record, corresponding to the server upon which the hosting service using this domain is to be provisioned.

The nameserver fields for your servers should be specified under Configuration > System Settings > Servers > Edit.

 

I was try this but my issue still remain......

[JavierCN]

On 6/24/2022 at 11:53 AM, Willian Vernon said:

I was try this but my issue still remain......

Check if you have a product with the same domain in "Hostname". Change that hostname to any alternative name and try the transfer again.