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payment methods missing in client area


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Hello everyone, our WHMCS version currently is 8.2.0.

From the admin area I can view the user's payment information but when I login to the user's account, under client's area, it's not showing anything (see screenshot below): 

 

image.png.f7d3a8726f3d12010cd6e20d55b41aa6.png

I'm not getting any errors from MySQL or PHP logs that is related to this. Anyone had this issue before that can advise how to fix this please? 

 

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  • 1 month later...
  • WHMCS Support Manager

Hi there,

Please begin troubleshooting such issues by following the steps in this guide: https://help.whmcs.com/m/customisation/l/1545806-troubleshooting-empty-page-contents

Specific to the Payment Methods page; credit card management options are only displayed when a suitable Payment Gateway module is enabled and has the "Show On Order Form" option checked. Most Third-Party type Payment Gateway modules do not have an output on this page: https://docs.whmcs.com/Payment_Gateways#Third_Party_Gateways

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