How to remove a product without termination

[Isaac Asher]

I want to remove a hosting product from a customer's account in WHMCS entirely, but I do NOT want it to terminate on the server side.  

Can someone guide me? 

 

Thanks in advance

[yggdrasil]

On 4/18/2022 at 7:59 PM, Isaac Asher said:

I want to remove a hosting product from a customer's account in WHMCS entirely, but I do NOT want it to terminate on the server side.  

Can someone guide me? 

 

Thanks in advance

Just delete the product from the customer account. It will not appear on WHMCS, but it will still be active on the server. Removing a product from WHMCS will not terminate the account on the server. That only happens if you hit the terminate function from the product itself or if its run by the automation.