Remove WHMCS integrated support system

[RetlyHosting]

I want to remove the WHMCS integrated support system. What I found looking for solutions is that there is no direct way to remove this system, and the solution is just to hide it. 

Currently I have the "Open a ticket" option being shown in the home page and in the home page of the client area, and I would love to make it invisible so my customers use the support system I currently have (livechat with tawk.to), basically to avoid people opening tickets with the WHMCS system.

The home page:

 

And the home page of the client area:

[KatieS]

This is the same thing we need to do since we use a different system for support tickets.

I can't figure out how to hide the ticket center in WHMCS either.

[WHMCS Stephen]

Hello,

We currently do not have any way to disable WHMCS built in support functionality. However, if you have no departments, it will not be possible for customers to submit tickets.

You can modify your templates to remove all references to support.

Relevant documentation on removing links can be located at https://docs.whmcs.com/Client_Area_Sidebars_Cheatsheet and https://docs.whmcs.com/Client_Area_Navigation_Menus_Cheatsheet

[Bigol'tastynuggets]

 

16 hours ago, WHMCS Stephen said:

Hello,

We currently do not have any way to disable WHMCS built in support functionality. However, if you have no departments, it will not be possible for customers to submit tickets.

You can modify your templates to remove all references to support.

Relevant documentation on removing links can be located at https://docs.whmcs.com/Client_Area_Sidebars_Cheatsheet and https://docs.whmcs.com/Client_Area_Navigation_Menus_Cheatsheet

They could just alter the nav item and add some JS to open the live chat when clicked? 

Surely?