itsmesee Posted January 7, 2008 Share Posted January 7, 2008 How is kayako working out for those using it? Are there still bugs to be worked out.. 0 Quote Link to comment Share on other sites More sharing options...
Brett Posted January 7, 2008 Share Posted January 7, 2008 Well, I have to say that after the last couple of updates there have not been any big problems. I have not launched my site yet, but from the testing that I have done it seems to be good. 0 Quote Link to comment Share on other sites More sharing options...
itsmesee Posted January 7, 2008 Author Share Posted January 7, 2008 Are you using the esupport? We are planning on using Esupport on our end so we can receive emails from reseller end customers as separate departments. We can seem to do this directly in WHMCS so hopefully the kayako integration will serve as a great solution. The end users are not aware of kayako correct? How about the knowledgebase and other link setup, when you set up your knowledge base in kayako does it automatically appear in whmcs? Thanks 0 Quote Link to comment Share on other sites More sharing options...
railto Posted January 7, 2008 Share Posted January 7, 2008 ive just installed esupport and integrated it into whmcs in less than 2 mins seems to work flawless, which is always handy 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 9, 2008 Share Posted January 9, 2008 I have a small query, the search feature in whmcs for the knowledgebase, when its integrated to kayako, is it not meant to search kayakos knowledgebase you have setup??? 0 Quote Link to comment Share on other sites More sharing options...
Brett Posted January 9, 2008 Share Posted January 9, 2008 The kayako product is completely different from WHMCS. All it does is replace the support sections of WHMCS, essentially theming kayako into WHMCS and using loginshare. You can't administer kayako at all from the WHMCS admin section. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 9, 2008 Share Posted January 9, 2008 Sorry brett, I shuda been a little clearer. I was talking about the clients are for customers. search feature in the whmcs client area only searches the internal whmcs knowledgebase but I was wondering if it shud search the kayako one after its activated. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted January 9, 2008 Share Posted January 9, 2008 Sorry brett, I shuda been a little clearer. I was talking about the clients are for customers. search feature in the whmcs client area only searches the internal whmcs knowledgebase but I was wondering if it shud search the kayako one after its activated. Just integrate the kayako html search form into whatever template your using and your set. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 9, 2008 Share Posted January 9, 2008 Okies, will have a go Wish me luck! 0 Quote Link to comment Share on other sites More sharing options...
hobbit666 Posted January 16, 2008 Share Posted January 16, 2008 I've just downloaded the latest CVS build of Kayako to try this intergration but when a client clicks on any kayako thing (submit ticket, downloads, knowledge base) i get a complete blank screen Any Ideas on what i've done wrong. Could it be my absolute path? define("SWIFTPATH", "/var/www/vhosts/hobbit-hosting.com/subdomains/support/httpdocs/"); my support site is support.hobbit-hosting.com and WHMCS is at http://www.hobbit-hosting.com/billing 0 Quote Link to comment Share on other sites More sharing options...
djmx2002 Posted January 22, 2008 Share Posted January 22, 2008 i'm having the same problem, any ideas? 0 Quote Link to comment Share on other sites More sharing options...
simonj Posted January 22, 2008 Share Posted January 22, 2008 What benefit is there of integrating Kayako when WHMCS has support tickets? 0 Quote Link to comment Share on other sites More sharing options...
handsonwebhosting Posted January 22, 2008 Share Posted January 22, 2008 Hi Folks - I just got off a chat with Kayako support which stated they dont' have a LoginShare for WHMCS - I asked about even in the later CVS builds, and they said no, there's none. Can you confirm differently? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted January 22, 2008 Share Posted January 22, 2008 Hi Folks - I just got off a chat with Kayako support which stated they dont' have a LoginShare for WHMCS - I asked about even in the later CVS builds, and they said no, there's none. Can you confirm differently? Thats correct, they dont have one. AFAIK, the integration has nothing to do with login sessions and kayako. I could be wrong though. Also note that the Kayako staff isnt that bright, so I wouldnt take anything they say as fact or final. 0 Quote Link to comment Share on other sites More sharing options...
cyberneticos Posted January 24, 2008 Share Posted January 24, 2008 Kayako staff isnt that bright hahhahaahah 0 Quote Link to comment Share on other sites More sharing options...
zippohosting Posted January 25, 2008 Share Posted January 25, 2008 Hi, I just intergreated with Kayako and it appears in the WHMCS drop down list in General Configuration and Support. I select that one and save it - all works great... However, in the WHMCS I go to Support and it all looks the same and does not pull or go to the Kayako Support Suite... What am I missing? 1) Open integrate/whmcs/modules/support/kayako/integrate.php and change the following line to full absolute path to your Product Installation (SupportSuite/eSupport) define("SWIFTPATH", "/home/path/to/support/"); Examples: define("SWIFTPATH", "/home/company/public_html/support/"); I used: /home/username/public_html/ - which is our path... 2) Copy modules directory of package to root directory of your WHMCS Installation 3) Copy the templates directory of package to root directory of your WHMCS Installation 4) In WHMCS admin, navigate to General Configuration > Support and choose Kayako in the Support Module dropdown. THIS LAST PART #5 Did not happen- why? 5) Thats it! Your WHMCS Client Area is now replaced with the SupportSuite/eSupport Frontend 0 Quote Link to comment Share on other sites More sharing options...
DaveB Posted January 25, 2008 Share Posted January 25, 2008 I had a issue with the path casuing me an error, Matt kindly pointed me in the right direction and then the chaps over at Kayako nailed the final issue. The only problem that have found now is that because my SSL cert covers secure.domain.co.uk when I view the support area via the WHMCS client login I get errors about secure/insecure items because the support.domain.co.uk is not covered with the SSL cert. Im not sure of the best way around this of the top of my head. 0 Quote Link to comment Share on other sites More sharing options...
zippohosting Posted January 25, 2008 Share Posted January 25, 2008 Well, here is my path... define("SWIFTPATH", "/home/trouble/public_html/"); Home Directory User name is Trouble It is installed in the root of the public_html directory 0 Quote Link to comment Share on other sites More sharing options...
zippohosting Posted January 26, 2008 Share Posted January 26, 2008 I have followed the directions 4 times... It appears in the General Configuration but nothing is different when I look at the Support tab of WHMCS? Can anyone help me - 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted January 26, 2008 Share Posted January 26, 2008 I had a issue with the path casuing me an error, Matt kindly pointed me in the right direction and then the chaps over at Kayako nailed the final issue. The only problem that have found now is that because my SSL cert covers secure.domain.co.uk when I view the support area via the WHMCS client login I get errors about secure/insecure items because the support.domain.co.uk is not covered with the SSL cert. Im not sure of the best way around this of the top of my head. thats easy, either change the url or buy another certificate for the additional subdomain or buy a wildcard cert (not worth it IMHO) 0 Quote Link to comment Share on other sites More sharing options...
TheCardinalGroup Posted February 16, 2010 Share Posted February 16, 2010 I'm having the same problem as hobbit666 and djmx2002 . I have followed all of the instructions included in the whmcs-integrate-howto.txt that is included in the Kayako integrate folder. I entered the absolute path in the integrate.php file and activated Kayako as the support module within the WHMCS admin. As soon as I do that and login as a client, everything support related just goes to a blank page... submit a ticket, support tickets, announcements, etc. Does anyone have any suggestions? 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted February 25, 2010 Share Posted February 25, 2010 Does anyone have any suggestions? I got one, I got one, Try searching the forum. Common guys search the forum this has been beaten to death already. here you go http://forum.whmcs.com/showthread.php?p=109900#post109900 0 Quote Link to comment Share on other sites More sharing options...
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