hobbit666

So i need to edit the template pages? I would of thought it would be config options like Kayako does. Ho well to the text editer

I can't seem to find a way to remove the Affiliates and Download icons from the support area of the system. I know it's simple but for the love of god can't find the options or any referance in the manual. Thanks chaps

You mean since Jan like i've been waiting

Same here i'm only small with a few clients but buying this software has already saved me loads of time and paper tracking expiry dates and renews

I thought nochex was like paypay? or are they a proper gateway so to speak i.e. i'll need a merchant account number from my bank?

thanks everyone, i kind of know what i want as a design it's just getting it coeded. some points there i need to take on board and think about, and yes i'm going to target the people that are not tech savy.

Where do people get there ideas from when design a hosting company website. I admit i'm not a designer and have a very limited design type mind. I've been hosting for friends and family and the odd business for over 3 years now and have taken the steps to becoming a "Real" host, i.e. got a server, bought WHMCS, got a company logo etc etc. But i have no idea where to start on getting a website together. Any ideas on where to get some ideas?

that's a bit clearer. Just wished 123-reg would make a api. I don't register enough domain to become a member.

I've looked a nominet before and thought about becomming a tag holder/member but i find it so confusing on what it will cost me. Am i getting it right? Become a member = £400 set-up then £100 per year. Then this is where i'm confused how much does it cost me to register a domain for my client (a co.uk) as from what i read it goes up to £80 (if not a member) but yet i can buy a domain for £7 for 2 years. What am i missing

Can i just hop in here and ask what about UK gateways? I'm looking for a gateway that will charge per transaction and have no monthly fee (like securehosting).

Can i ask if you had a lifetime license why have you left your install on such a low version number?

i think that's a ongoing issuse hence the reason i havn't taken it up. Check there forums @ forums.kayako.com it has a thread all about the intergration and outstanding issues.

have all the issues been fixed yet? Like clients replying to a ticket? or there was a problem with viewing the tickets.

sorted as simple as the link code had [domain] not [Domain]

I've got a problem with my Hosting Account Welcome (PLESK) email. The information containd in the E-mail all looks fine but when you try and click on the control panel link it comes up as https://[domain]:8443 instead of https://www.mouse.net:8443 Here is how the E-mail looks:- Control Panel Access Once your domain has propogated, you may also use https://www.egomouse.net:8443/ and the HTML:- <p align="center"><strong>PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS</strong> </p><p>Dear [CustomerName], </p><p>Thank you for your order from us! Your hosting account has now been setup and this email contains all the information you will need in order to begin using your account. </p><p>If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet for between 24 and 72 hours. This process is called propagation. Until your domain has propagated, your website and email will not function, we have provided a temporary url which you may use to view your website and upload files in the meantime. </p><p><strong>New Account Information</strong> </p><p>Hosting Package: [Package]<br />Domain: [Domain]<br />Username: [username]<br />Password: [Password] </p><p><strong>Server Information</strong> </p><p>Server Name: [serverName]<br />Server IP: [serverIP]<br />Nameserver 1: [Nameserver1]<br />Nameserver 1 IP: [Nameserver1IP]<br />Nameserver 2: [Nameserver2] <br />Nameserver 2 IP: [Nameserver2IP] </p><p>[ConfigOptions] </p><p><strong>Control Panel Access</strong> </p><p>Control Panel URL: <a href="http://[serverip]:8443/">http://[serverip]:8443/</a><br />Once your domain has propogated, you may also use <a href="https://www.[domain]:8443/">https://www.[Domain]:8443/</a> </p><p><strong>Uploading Your Website</strong> </p><p>Temporarily you may use one of the addresses given below manage your web site: </p><p>Temporary FTP Hostname: [serverIP]<br />Temporary Webpage URL: <a href="http://[serverIP]/~[username]/">http://[serverIP]/~[username]/</a> </p><p>And once your domain has propagated you may use the details below: </p><p>FTP Hostname: www.[Domain]<br />Webpage URL: <a href="http://www.[Domain]">http://www.[Domain]</a></p><p><strong>Email Settings</strong> </p><p>For email accounts that you setup, you should use the following connection details in your email program: </p><p>POP3 Host Address: mail.[Domain]<br />SMTP Host Address: mail.[Domain]<br />Username: The email address you are checking email for<br />Password: As specified in your control panel </p><p>Thank you for choosing us. </p><p>[signature] </p>