sol2010 Posted December 8, 2021 Share Posted December 8, 2021 (edited) Using WHMCS version 8.3.2 Twentyone theme + Standard Cart, so in other words, no mods. I also tried changing theme to Six and the Cart to Modern Payments have been working fine. - then a customer went to pay invoice at "Billing > My Invoices > Pay Now (basically it's the checkout) - with CC via Stripe and got "Remote Transaction Failure. Please Contact Support". They contacted me to report the error. In the transaction log, it simply shows Status => error message => An unexpected error - No Stripe Payment Method found from token token => In DevTools, loading ""Billing > My Invoices > Pay Now" it shows "Uncaught ReferenceError: initStripe is not defined" - so it appears it's not seeing the stripe js file? ? Things I've tried: I've looked through and followed troubleshooting guide: I've tried to add Strip JS calls in the template/include/head from this doc Cleared cache Nothing seems to be working.... Help ! Screenshot from devtools: Edited December 8, 2021 by sol2010 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted December 8, 2021 Share Posted December 8, 2021 Oh no, card processing issues are back for the 12th time this year 😝 It does actually look different to the last time whmcs broke card processing and I'm not brave enough to use the latest beta on a production site! Does it show in stripe as a failed payment? It may have more insight into what was missing - sometimes the logs aren't great but stripe captures attempts and gives better feedback! A duplicate js element can cause as many problems as a missing element when it comes to billing- although undoubtedly we'll never fully know what's been changed just that it was a highly requested feature that nobody claims 🤣 I'm not sure it'll even make it to stripe under these circumstances but certainly worth a go just to see if there's anything! Undoubtedly you raised a ticket with whmcs and they acted shocked and directed you here? 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted December 8, 2021 Author Share Posted December 8, 2021 (edited) OK Problem solved - it was the TAWK live chat addon causing a conflict. In typical fashion, I had removed all addons - but had not removed that one as it was from the WHMCS store.... gone now! Fair dues to support team who answered my ticket swiftly and pointed out the issue. 🙂 Edited December 8, 2021 by sol2010 0 Quote Link to comment Share on other sites More sharing options...
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