How do I assign a support ticket to another User / Contact ??

[sol2010]

When client emails me, it shows up as the main account owner name in the support ticket -  not the name of the (second) actual User that sent the email.

There appears to be no way to assign the ticket to another account "User" (even though the second User is registered and invited and accepted)

The email address the ticket was sent from is unique to the second User, so why is the name of the Account Owner showing up ?  

WHMCS could fix this by allowing us to assign the ticket to a customer name / email / or be able to edit the name / email address showing in the left column of the support ticket.

 

Similar issue to the note mentioned here?

 

And here:

 

Edited October 14, 2021 by sol2010

[WHMCS John]

Hi  there,

A contact can be selected when opening a ticket. Once created, additional contacts can be added via the " CC Recipients" field under the Options tab.

To add an option to change ownership after the fact, please add your support to this feature request: https://requests.whmcs.com/idea/assign-ticket-to-contact

[sol2010]

27 minutes ago, WHMCS John said:

Hi  there,

A contact can be selected when opening a ticket. Once created, additional contacts can be added via the " CC Recipients" field under the Options tab.

To add an option to change ownership after the fact, please add your support to this feature request: https://requests.whmcs.com/idea/assign-ticket-to-contact

Thanks for your response John.

Well that's not the answer I was hoping for - yet another feature request deferral for what I consider to be a system bug because it's not logical and doesn't really work properly - an easy way to be able to correct this errant behaviour would be to allow us to change the assigned owner of the ticket.

But I have added my voice.

https://requests.whmcs.com/idea/assign-ticket-to-contact