kako Posted October 10, 2021 Share Posted October 10, 2021 Hi, I am unable to import ticket emails. The cron is copied to cPanel, as shown in settings > Support Department. I receive the following message in the email: "This file cannot be accessed directly" I've read the doc, but it still didn't work. Would you help me? Thanks 0 Quote Link to comment Share on other sites More sharing options...
Remitur Posted October 11, 2021 Share Posted October 11, 2021 Other WHMCS Cron jobs are working fine? 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted October 11, 2021 Share Posted October 11, 2021 23 hours ago, kako said: I receive the following message in the email: "This file cannot be accessed directly"s That sounds like you're using piped mail and not importing mail and the file you pointed to isn't correct. It should be php -q path_to_whmcs/crons/pipe.php . What do you have down as the pipe to ? Though I would recommend mail importing / pop3 checking instead of piping as piping, on other systems, didn't work all the time and lost mail. 0 Quote Link to comment Share on other sites More sharing options...
kako Posted October 12, 2021 Author Share Posted October 12, 2021 OK thank you. Resolved 0 Quote Link to comment Share on other sites More sharing options...
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