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Add-on for receiving SMS as tickets?


RobertOCC

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None out of box and doesn't seem to be any on the marketplace. 

Using Twilio's SMS gateway, an addon module could be done for this.  The tricky party comes when identifying what ticket a message should go to.  Doing one ticket for each client's SMS might be the way to go or like one ticket a day or something like that.   Reason being that SMS wont hold the email headers or subject line that has the ticket id. 

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