RobertOCC Posted September 24, 2021 Share Posted September 24, 2021 Is there a way (or an add-on) that allows our clients to send us SMS and those SMS will be converted as tickets? I tried looking in native WHMCS features and on Marketplace but cannot one. 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted September 24, 2021 Share Posted September 24, 2021 None out of box and doesn't seem to be any on the marketplace. Using Twilio's SMS gateway, an addon module could be done for this. The tricky party comes when identifying what ticket a message should go to. Doing one ticket for each client's SMS might be the way to go or like one ticket a day or something like that. Reason being that SMS wont hold the email headers or subject line that has the ticket id. 0 Quote Link to comment Share on other sites More sharing options...
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