krt463 Posted July 30, 2021 Share Posted July 30, 2021 Hello, we recently updated to version 8.2.1 and the ticket tab appears to need some tweaks. Any time I click on the "tickets" tab while viewing a customer, the list of tickets sort oldest to newest. Sure this can be remedied with a click on the "last reply" column, but I'm finding extra clicks to be a pattern with the upgrade. Is this an expected behavior? I've attached a screenshot. It would be preferred to simply have them sort automatically "active" first..... then most recent closed next etc. Thanks in advance. Ken 0 Quote Link to comment Share on other sites More sharing options...
UnwilfulExpenditure Posted July 31, 2021 Share Posted July 31, 2021 I dare not upgrade - But is that not sorted by status as opposed to age? That'd keep "Open" at the top and probably the more desired of the two! I do agree, regardless it's certainly a pattern! It's probably because they have a "New feature" coming to choose the sorting pattern....... if you pay enough! On a more serious note, It should be weighted differently to display more recent ones first! Although we do open/in progress or closed and use a 3rd part support system purely because the in-built one is awful. We only actually use it for billing - It doesn't look to be doing that well with some payment gateways anymore! Oh such a never ending path of destruction, At least they price reasonably.... oh wait... 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted August 1, 2021 Share Posted August 1, 2021 I always saw this behaviour.. I just checked on 8.1.3 and still get the oldest first.. drives me nuts to see 7 yr old tickets pop up first. 1 Quote Link to comment Share on other sites More sharing options...
krt463 Posted August 2, 2021 Author Share Posted August 2, 2021 On 7/31/2021 at 11:25 AM, UnwilfulExpenditure said: I dare not upgrade - But is that not sorted by status as opposed to age? It is by status then by age. It will first show ANY active ticket first (a good thing) but then it is OLDEST closed ticket next. So it's not just me and...well this calls for a support ticket because it sorts just fine (by default) anywhere else you gain access to tickets. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted August 2, 2021 Share Posted August 2, 2021 Let me know how you go. 0 Quote Link to comment Share on other sites More sharing options...
krt463 Posted August 3, 2021 Author Share Posted August 3, 2021 17 hours ago, xyzulu said: Let me know how you go. From Support: the developers said this was "by design" and I should submit a feature request. Strange....and dismissive? Perhaps they didn't understand me..... So I asked them to pass to a supervisor and showed them three other areas tickets are accessed within WHMCS that sort active tickets first, then most recent closed next. Perhaps just an initial oversight. I'm sure they will see it's a bug. 😉 1 Quote Link to comment Share on other sites More sharing options...
krt463 Posted August 19, 2021 Author Share Posted August 19, 2021 Follow-up on this. The "tickets tab" from the client profile page, is designed to behave entirely differently than the default settings of all other ticket areas for sorting. Doesn't make sense to me, but I'll just keep clicking and it'll get fixed eventually. Moving on...... 0 Quote Link to comment Share on other sites More sharing options...
anderson.deda Posted January 4 Share Posted January 4 And what? Didn't the staff give any feedback? Is it simply one more thing that will continue to be wrong and no one cares to make the necessary adjustments? For this whmcs support to be bad, it has to improve, they are TERRIBLE. 0 Quote Link to comment Share on other sites More sharing options...
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