Error code: 1023. Error message: Unable to get ip id by address 'xx.xx.xx.xx' from db.

[Md Rasel Khan]

Hello,

I'm using latest WHMCS. I was added a Plesk server to my WHMCS, server hosted on AWS Lightsail. But when I try to create an account getting this error.

Error code: 1023. Error message: Unable to get ip id by address 'xx.xx.xx.xx' from db.

But I was input correct public IP address of the server.

Is there anyone to help me?

[Md Rasel Khan]

1 hour ago, NameSeba said:

Hello,

I'm using latest WHMCS. I was added a Plesk server to my WHMCS, server hosted on AWS Lightsail. But when I try to create an account getting this error.

Error code: 1023. Error message: Unable to get ip id by address 'xx.xx.xx.xx' from db.

But I was input correct public IP address of the server.

Is there anyone to help me?

Module log.

Array
(
    [@attributes] => Array
        (
            [version] => 1.6.3.2
        )

    [webspace] => SimpleXMLElement Object
        (
            [add] => SimpleXMLElement Object
                (
                    [result] => SimpleXMLElement Object
                        (
                            [status] => error
                            [errcode] => 1023
                            [errtext] => Unable to get ip id by address '13.213.130.83' from db.
                        )

                )

        )

)

 

[bear]

1 hour ago, NameSeba said:

Is there anyone to help me?

I'd say WHMCS support would be one option. 

[brian!]

1 hour ago, bear said:

I'd say WHMCS support would be one option. 

or even using Google. 🔎

https://talk.plesk.com/threads/plesk12-in-nat-mode-whmcs-error-1023.334334/

[Md Rasel Khan]

20 minutes ago, brian! said:

or even using Google. 🔎

https://talk.plesk.com/threads/plesk12-in-nat-mode-whmcs-error-1023.334334/

I followed this article before posting here. He did not assigned Static Public IP to his server as a result when he reboot the server IP got changed. But changed IP & old IP was not same. But I already assigned Static Public IP. And I configured the server on WHMCS properly.