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37 minutes ago, PrvtPilot said:

I double checked that and it is checked.

always best to try the obvious first. 🙂

37 minutes ago, PrvtPilot said:

I did some more testing and "Allow Login As Owner" works for some client accounts. 

any common reasons why it only works for those clients ? I assume those clients have users and one of them is marked as the owner ??

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I spent some time checking and found no common reasons why it only works for certain clients. I don't have multiple users on any account, only the account owner. Going to spend some more time testing and see if I can find anything that sets these accounts apart.

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  • 9 months later...

How was this resolved? Our our system this is suddenly happening for most users, out of the blue!

Ticket created #SVP-216525

It's happening for some (older) users but not newer ones. Also we upgraded from 8.4.0 to 8.4.1 yesterday so maybe... this is the problem.

Edited by Vander Host
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