Access Denied - Forbidden

[PrvtPilot]

Hi All,

Since upgrading to 8.1.2 I have been getting this error when I attempt to use the Login As Owner feature. I am logging in as the Full Administrator.

Anyone know how to resolve this?

Thanks

[brian!]

17 hours ago, PrvtPilot said:

Anyone know how to resolve this?

have you checked the Roles Permissions for the Full Administrator ?

https://docs.whmcs.com/Administrators_and_Permissions#Managing_Administrator_Roles

perhaps the "Allow Login As Owner" checkbox is unticked ??

[PrvtPilot]

Thanks for the response Brian.

I double checked that and it is checked.

I did some more testing and "Allow Login As Owner" works for some client accounts. 

 

 

[brian!]

37 minutes ago, PrvtPilot said:

I double checked that and it is checked.

always best to try the obvious first. 🙂

37 minutes ago, PrvtPilot said:

I did some more testing and "Allow Login As Owner" works for some client accounts. 

any common reasons why it only works for those clients ? I assume those clients have users and one of them is marked as the owner ??

[PrvtPilot]

I spent some time checking and found no common reasons why it only works for certain clients. I don't have multiple users on any account, only the account owner. Going to spend some more time testing and see if I can find anything that sets these accounts apart.

[Vander Host]

How was this resolved? Our our system this is suddenly happening for most users, out of the blue!

Edit:
Ticket created #SVP-216525

It's happening for some (older) users but not newer ones. Also we upgraded from 8.4.0 to 8.4.1 yesterday so maybe... this is the problem.
 

Edited March 18, 2022 by Vander Host