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AddTicketReply not sending emails to clients

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Hello experts,

I am still learning the ropes of WHMCS development.

I have this issue where I am trying to add a reply to tickets via the AddTicketReply API. I get a success message but no emails are sent to the customer. What am I missing?

[

'action' => 'AddTicketReply', 
'ticketid' => $var->ticket_identifier, //(id in DB)
'email' => 'system@test.com',
'name' => 'sysmsg',
'message' => 'Hello',
'clientid' => $client_id,
'markdown' => true,
'noemail' => false,
'responsetype' => 'json',
];

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Found the issue.
I was not passing 'adminusername'.

I changed 'name' to 'adminusername' and that worked

 

Not sure why though

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