Tried to update 8.1.0 to 8.1.1 now have oops error

[Stuart Newton]

Hi All, I tried to update from 8.1.0 to 8.1.1, it came back sayong update had failed please see this page for reason, https://docs.whmcs.com/Automatic_Updater#System_Requirements

Now when I check my site i see

Oops!

Something went wrong and we couldn't process your request.

Please go back to the previous page and try again.

[Stuart Newton]

I FTP into my site, saw there was an Install folder, ran the install via URL,

 

I got this message

Upgrade Your Installation

We have detected that you are already running WHMCS Version 8.1.1.

This installer script can only upgrade as far as 8.1.1 so there is no update to perform.

 

Unfortunatrly I still have the ooops Error,

 

 

[2021-02-10T16:44:49.807889-05:00][WHMCS Installer] DEBUG: Installer bootstrapped []
[2021-02-10T16:44:54.253216-05:00][WHMCS Installer] DEBUG: Installer bootstrapped []
[2021-02-10T16:44:54.301445-05:00][WHMCS Installer] INFO: Previous install detected []
[2021-02-10T16:44:54.301922-05:00][WHMCS Installer] DEBUG: An upgrade from 8.1.0-release.1 to 8.1.1-release.1 will be attempted. []
[2021-02-10T16:45:08.770037-05:00][WHMCS Installer] DEBUG: Installer bootstrapped []
[2021-02-10T16:45:08.811437-05:00][WHMCS Installer] INFO: Applying incremental updates to existing installation []
[2021-02-10T16:45:08.837498-05:00][WHMCS Installer] INFO: Applying Updates for 8.1.1-release.1 []
[2021-02-10T16:45:08.858187-05:00][WHMCS Installer] INFO: Removing any obsolete file and directories []
[2021-02-10T16:45:08.918502-05:00][WHMCS Installer] INFO: Upgrade process completed. []
[2021-02-10T16:45:26.706120-05:00][WHMCS Installer] DEBUG: Installer bootstrapped []
[2021-02-10T16:45:26.746312-05:00][WHMCS Installer] INFO: Applying incremental updates to existing installation []
[2021-02-10T16:45:26.814939-05:00][WHMCS Installer] INFO: Upgrade process completed. []
[2021-02-10T16:46:06.947753-05:00][WHMCS Installer] DEBUG: Installer bootstrapped []
[2021-02-10T16:46:10.364912-05:00][WHMCS Installer] DEBUG: Installer bootstrapped []
[2021-02-10T16:46:10.412800-05:00][WHMCS Installer] INFO: Previous install detected []
[2021-02-10T16:46:10.413346-05:00][WHMCS Installer] DEBUG: Installation is already up to date []

 

Edited February 10, 2021 by Stuart Newton

[Stuart Newton]

I am not able to login into admin area to enable error reports or debug moce, any advice

[WHMCS John]

Hi @Stuart Newton,

Those logs indicate the update process completed successfully.  So the /install directory can be removed.

To troubleshoot the Oops error without admin area access, please follow these steps: https://help.whmcs.com/m/v80/l/1301352-troubleshooting-a-blank-page-oops-error-message#via-the-configuration-file

[Stuart Newton]

I have managed to log into the database and enabled display errors in PHPmyAdmin,

Also added to to config file

$templates_compiledir = '/home/aberoesa/whmcsdata/templates_c/';
$attachments_dir = "/home/aberoesa/whmcsdata/attachments/";
$downloads_dir = "/home/aberoesa/whmcsdata/downloads/";
$customadminpath = "secure_area";
$mysql_charset = 'utf8';
$display_errors = "true";

 

But I still get the oooops error, with no error message

https://www.aberdeenhosting.co.uk/

 

[Stuart Newton]

How strange, was going to restore my back up and leave it on version 8.1.0 but just refreshed the site and its working fine.

[WHMCS John]

Hi @Stuart Newton,

Your website is loading successfully from here!

Is there any caching, load-balancing or networked storage on your environment? If so, perhaps the updated files hadn't yet permeated out to everywhere or were part cached?