Showing VAT (TAX) on Order Confirmations

[SaneChoiceLtd]

Hi Community,

We charge VAT (TAX) to our customers but some of the email templates only show the item cost without any VAT.

For example (as per screenshot) we see a domain registration for £33.00 but there was also VAT on that order adding £6.60.  However, this is not shown. 

This further becomes an issue with other order confirmations as the items (say 3 domains) does not total the amount paid.  (i.e. the items don't show any VAT but the total includes the VAT).

Anyone come across a way to make sure VAT charges for items are show on email templates for domain/order confirmations?

Thanks

Brad

[gco_group]

same issue 
anybody help ?

[web2008]

It is on the Invoice itself that TAX is to be displayed, as it`s this that is to be used as the accounting document.

[brian!]

On 08/08/2021 at 14:34, web2008 said:

It is on the Invoice itself that TAX is to be displayed, as it`s this that is to be used as the accounting document.

I suspect that their issue is that two emails sent at the same time are showing different amounts (one including VAT, and one not).... but WHMCS has always done that I think.

On 21/01/2021 at 12:20, SaneChoiceLtd said:

Anyone come across a way to make sure VAT charges for items are show on email templates for domain/order confirmations?

you could use an EmailPreSend hook to change the content, but it might just be simpler to add a disclaimer on the non-invoice emails that any pricing mentioned does not include VAT.