Ticket view sidebar minor display issue

[zomex]

Hello,

When I submit a ticket using a child template it redirects to/submitticket.php without creating the ticket.

Error messages are also ignored prior to the redirect (such as leaving the subject blank)

Works fine with parent.

Thanks.

[brian!]

12 minutes ago, zomex said:

When I submit a ticket using a child template it redirects to/submitticket.php without creating the ticket.

for me when using a child theme locally (21 with only css changes), the ticket gets created, but it doesn't generate an email and in the admin area, the user is shown as being an "Authorized User" rather than the owner (he is the owner and previous tickets have shown Owner in green)... applies whether i'm logged in as admin or not and multiple clients (even new ones)... bizarrely, they're shown in the client profile user as an Owner, but on the ticket pages as "Authorized User".

also, there is a layout issue with spacing in the sidebar - applies whether 21 or child of 21, but only on step4 of a ticket submission...

[zomex]

Thanks for confirming Brian.

This was indeed a bug on my end. Assumed that I could comment out the department with HTML and it wouldn't effect the form. Turns out it did so used CSS to hide it.

Can confirm the same bug on step 4.