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  • WHMCS Technical Analyst II

Hi there,

For staff to receive email notifications of new tickets and client responses in a particular department, go to Configuration > Manage Admins > Administrator Users> edit the staff profile and tick the Enable Ticket Notifications checkboxs.



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17 hours ago, Support ticket notificatio said:

How can I have it set up that when a support ticket comes in I can receive an email to let me know there is a ticket. I have missed several tickets because I never received a notification.

If you followed the instructions that is indeed the normal behavior. Email staff when a new ticket arrives or is replied.

If instead you only want to be emailed on specific conditions, like only some departments or some ticket status, then check notifications:


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