Support ticket notificatio Posted November 10, 2020 Share Posted November 10, 2020 How can I have it set up that when a support ticket comes in I can receive an email to let me know there is a ticket. I have missed several tickets because I never received a notification. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS SamP Posted November 11, 2020 WHMCS Technical Analyst II Share Posted November 11, 2020 Hi there, For staff to receive email notifications of new tickets and client responses in a particular department, go to Configuration > Manage Admins > Administrator Users> edit the staff profile and tick the Enable Ticket Notifications checkboxs. https://docs.whmcs.com/Administrators_and_Permissions#Managing_Administrators 0 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted November 11, 2020 Share Posted November 11, 2020 17 hours ago, Support ticket notificatio said: How can I have it set up that when a support ticket comes in I can receive an email to let me know there is a ticket. I have missed several tickets because I never received a notification. If you followed the instructions that is indeed the normal behavior. Email staff when a new ticket arrives or is replied. If instead you only want to be emailed on specific conditions, like only some departments or some ticket status, then check notifications: https://docs.whmcs.com/Notifications 0 Quote Link to comment Share on other sites More sharing options...
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