ddg8176 Posted December 27, 2007 Share Posted December 27, 2007 I had my first actual transaction with WHMCS. A client paid an invoice for his domain renewal. My Admin shows the invoice paid. My concern is an email the system sent me with the Subject Line: WHMCS Automatic Domain Renewal Failure Notification The body of the email reads: The invoice for the renewal of clientsdomainname.com has been paid and the renewal request has been automatically submitted to the registrar Client ID: 00000000XX Domain: clientsdomainname.com Error: Available balance cannot be Null What does this error mean and what can I do to correct it? 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted December 27, 2007 Share Posted December 27, 2007 Make sure you have funds in your registrar account 0 Quote Link to comment Share on other sites More sharing options...
ddg8176 Posted December 27, 2007 Author Share Posted December 27, 2007 My registrar (eNom) charges my bank card... at least that's how they do it when I go there and manually setup a domain under my account. I think I have a retail account. 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted December 27, 2007 Share Posted December 27, 2007 WHMCS can't supply your bank card details over the API - you need to 'top up' your enom balance so purchases use the credit on your enom account. Having said that, the error message does seem odd - I'd expect it to say zero, rather than null. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 28, 2007 Share Posted December 28, 2007 You cant use a *retail* account for automated registrations. You need to get your supplier to switch it to a reseller account (a 60 second task) and then you pre-fund it in order to buy domains. 0 Quote Link to comment Share on other sites More sharing options...
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