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I purchased the WHMCS Bridge Pro plugin for WordPress. I downloaded it and had to logout before I could properly set up the plugin in WordPress. Came back to my WordPress admin... oh I need to input my license information. Go back to i-Plugins website where I purchased the plugin to get my license info... can't login. Tried many variations of the passwords that I use... can't login. Clicked 'Forgot Password' link, entered my email address, message said password reset was sent. Waited hours and never received the email. Tried again... waited about an hour. Went back to their website and found a contact form and requested help... it's been a few days and I've yet to hear from them. I even went to their Twitter page and sent them a message requesting help despite it saying not for support. I'm very frustrated that I've given them $30 and can't even use the product/service. Does anyone have a good method of contacting i-Plugins, Zingiri, Global-Programming, or whatever they are going by? Thanks!

PROBLEM SOLVED!!! I finally realized that my client's "required" phone number was blank. I entered the phone number and resubmitted the order to eNom and it went through via WHMCS. D a r n i t ... I hate when such silly oversights cause this much frustration. Anywho... hope this spares someone else hours of agony... if you get this error - double check your client's details. Well it's 3am... now I can finally get some sleep.

I usually register domains with eNom manually but tonight I wanted to run the order through my website to test a real order. I submitted the order from my website and it showed up pending on the admin homepage of WHMCS. I have WHMCS configured to allow me to accept orders before sending them to the registrar. So I go to the order and click the Accept Order button. WHMCS created the hosting accounts on the server ( I check my WHM and the hosting accounts were in the list. Here's the problem: I keep getting this error after accepting the order is complete: An Error Occurred Invalid Registrant information. - Required parameter missing; SRS Major Code: 5060 I have no idea what this means and I don't understand why I'm getting it. Enom is my registrar. I have my eNom username and password entered correctly and my nameservers are also entered correctly. I have funds in my eNom account. Obviously automating an accepted works (at least with the hosting setup) so I would think it would work for registering the domain too. Can someone please shine some light on this for me. Thanks!

Whenever I upgrade (or fresh install) WHMCS my data always gets screwed up. Luckily, I made a backup of the database (db) this last time as WHMCS suggested before I proceeded with the upgrade. I tried restoring the db back, but it didn't work. What did work for me was exporting each table from my backed up db individually that contained data... then deleted the existing db... created a new one... and imported the data back table by table... took about 15-20 minutes. That may sound nutty... but it worked.

Bear... thanks for the reply, but my "System Email from Email" address was already set up as my Support Dept email. I set up a filter as you suggested, and it filters real email messages correctly... BUT... it's like WHMCS doesn't even send an actual system email to the admin... it seems that just a confirmation message is sent to the client. It seems like on the admin side, WHMCS just flags the account as needing to be cancelled. With that said, I am curious to know if WHMCS is actually sending a real email to admins or just flagging the account for cancellation. I am curious to understand the background process taking place there.

Thanks for the information. I suppose until then, I could work around this by: 1. Creating a Cancellation Dept (to receive an email from) 2. Pointing the Request Cancellation button to the Cancellation Dept form that has a custom form field for the domain name of the service the client wishes to cancel.

If you look to the upper left, there is a Search/Filter feature that lets you sort tickets by department. Hope that helps. Also, if you have Mike assigned to the Support Dept he will only see tickets for the Support Dept... where Bill if assigned to Sales would only see tickets for the Sales Dept. If a support agent is assigned to all departments then he/she will see all support tickets. There is a report for seeing support ticket replies under Reports.

Is there a way to automatically create a ticket in an existing department (ie sales or support) for cancellation requests instead of the request just showing up in the pending cancellation(s) list of the System Overview section on the Admin Summary page? To me it can easily been overlooked and getting a system email would be helpful to respond back quickly. If this is already in place, please point me in the right direction... because right now I do not see it as an existing option.

Apparently the database from my previous out-of-date WHMCS installation wouldn't work with my new install... which was preventing me from logging in. My work around was to open my old database in PHPMyAdmin and export the following tables separately: accounts, clients, domain pricing, domains, gateway log, hosting, invoice items, invoices, orders, payment gateways, pricing, products, promotions, quote items, quotes, registrars, servers, ticket departments, ticket log, ticket mail log, ticket replies, tickets, ticket spam filters, and to do list (as these were relevent to my configuration). Then after a fresh install of v.5, I manually imported each table exported earlier into the new database one by one... took about 15-20 minutes between exporting and importing... which was a lot better than the hours it would have taken to manually re-enter everything. I did have to reset my General setting but it wasn't too bad. Now my install seems to be like before.

Did you find a solution to your issue? I am having a smiliar issue except I stay on the admin login screen and my user name and password disappear from the boxes like the page was refreshed. I also immediately checked my database and noticed the users I'm trying to login with have 0 in the login attempts as you mentioned. It's bizarre because I was able to log less than 20 mins before. Also, after my issue started I assumed something got jacked up in my installation, so I did a fresh install of the latest version of WHMCS (I was badly out-of-date) and this new version is having the same login issue. So now I'm wondering if it is the database?

Is it normal for the affiliate URL like http://www.mysite.com/accounts/*?aff=001'>http://www.mysite.com/accounts/*?aff=001 to change to just http://www.mysite.com/ after the site loads? I just want to make sure my affiliates will get credit for any potential sales.

I recommend Joomla as your CMS. There are countless Joomla templates available and a good many of them for FREE. I recommend J!WHMCS extension to integrate WHMCS into Joomla. The support staff at GoHigherIS.com, the J!WHMCS developer, is amazing. They go above and beyond the call of duty to help their clients. The product just works. They do have a lease option, if you don't want to have pay for the product out right before getting to use it to make sure it's the right fit for your business needs. All you have to worry about is coming up content to add to the rest of your site.

A link would work if the affiliate was only selling via the Internet, but what if they are meeting with potential clients in person and presenting printed materials? I'm working on a sales brochure with a section for the sale rep (affiliate in the system) to write his/her affiliate number and name in. My plan is to add a custom field for the client to enter the affiliate's three digit code into during the ordering process. Then, I will have to manually credit the affiliate for the order when I accept the order to be processed. It would be great if the WHMCS system would do that automatically for me like it does with promo codes or affiliate referral links but I haven't seen a setting for that yet anywhere. I certainly don't want to ask a potential client to type a URL like http://www.mydomain.com/clients/*?aff=001 into their browser.

My htaccess file was already renamed but my knowledgebase articles still were not accessible. I really don't care to have SEO friendly urls for my knowledgebase, so I unchecked the tick box. Who knows how long I would have chased my tail looking for a solution to getting my KB working if I had not came across this post... thanks for the lead.

Thanks Bear for the link... My server status was showing Not Available, but now after following the directions in the provided link, my server status is working correctly.