Client Security question and answer

[Faizal1]

Hi there,

We just started using client security questions and answers and was wondering if we are supposed to be able to see the question and answer they setup in their account profile?

Thanks

[Troy]

In version 8 it's viewable on the User tab when you click the drop down arrow for a user and choose the Security Question option.

I'm now trying to figure out how in the world an Admin can clear it/remove the security question.

Edited November 3, 2020 by Troy

[brian!]

14 hours ago, Troy said:

I'm now trying to figure out how in the world an Admin can clear it/remove the security question.

it doesn't look like you can from the admin area.... you can login as the user and change the question/answer, but I suspect the only way to remove it would be to edit the database... not ideal. 🙄

[Troy]

FYI, the answer itself is encrypted in tblusers, so you can't change it without knowing the WHMCS encryption method or maybe an API call (dunno about that one). Best you can do otherwise is clear the security question directly in the database with update tblusers set security_question_id = 0 where email = "<user's email address>".

Edited August 4, 2021 by Troy

[brian!]

On 04/08/2021 at 21:32, Troy said:

FYI, the answer itself is encrypted in tblusers, so you can't change it without knowing the WHMCS encryption method or maybe an API call (dunno about that one). Best you can do otherwise is clear the security question directly in the database with update tblusers set security_question_id = 0 where email = "<user's email address>".

if you were using v8.1 or later, you should be able to change it from the Manage Users page - click on user, and it should be an option in the modal window.