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Renew Domain without money


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On 21/09/2020 at 21:03, messir said:

Customer set autorenew I think.

a customer setting a domain to auto-renew is telling WHMCS to invoice for the renewal - it won't be telling the registrar to renew it (unless there is a third-party addon active that is bypassing how WHMCS handles domain renewals by default).


On 21/09/2020 at 21:03, messir said:

But on their balance ZERO.

did WHMCS generate an invoice for the domain renewal ? if so, was it priced at 0.00 ?? because if it was, the domain would have renewed automatically (assuming Auto Renew on Payment is enabled).... is it a free domain linked to a hosting product with a different renewal date ?

13 hours ago, messir said:

Any idea how billing send command to renew if customer account without money.

in WHMCS, a domain wouldn't auto-renew with the registrar unless a) the invoice was paid (or marked as) or b) priced at 0.00 - so the important thing to determine is whether the renewal was invoiced for, and if that invoice was paid.

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