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Pipe admin replies do not work

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Hi Guys.

Do you have some ideas why pipe replies do not work? It used to work before and I know how to set it up via cpanel in the forwaders, works fine for me as an admin and my other admins but now (just figured lately) when I response via email, it doesn't reflect to the system itself, even in the ticket log settings. It doesn't work anymore.

Hope all is well and stay safe Guys!

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