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Government-issued photo ID



Hey everyone, yesterday I was trying to buy an WHMCS license but that failed and for some reason my invoice got cancelled. I've opened a ticket and they replied that I need to the following:

  1. Visit this link: link here
  2. Follow the on-screen instructions to use your webcam or mobile phone camera to securely take a picture of your Government-issued photo ID

I have a question, why do they need this? What do they look at when you send them a picture of your ID? What do they use it for (if they do)?


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2 answers to this question

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  • WHMCS Support Manager

Hi @A7U,

Thanks for your order.

We perform a number of checks on new orders, and part of this could include asking to see a copy of photo ID. Requiring ID or a PIN when paying in-person is commonplace, this is just the online equivalent.

The details are submitted via a secure service which makes the process quick and easy.

Thanks for your understanding.

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