twister Posted July 8, 2020 Share Posted July 8, 2020 hi, In footer of email templates i want to use operator name that is replying to ticket, smth like john from weebly where john is a variable that will be taken into account regarding of the operator replying to ticket. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 8, 2020 Share Posted July 8, 2020 6 hours ago, twister said: In footer of email templates i want to use operator name that is replying to ticket, smth like john from weebly where john is a variable that will be taken into account regarding of the operator replying to ticket. have the operators added signatures to their admin profile? if they have, WHMCS will add in to the ticket page when they are entering their reply. https://docs.whmcs.com/Support_Tickets#Replying_to_a_Ticket Quote If a Support Ticket Signature is configured in your admin profile, it will be pre-populated into this field. 0 Quote Link to comment Share on other sites More sharing options...
twister Posted August 17, 2020 Author Share Posted August 17, 2020 i was looking for a variable solution, but that will do, thx 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 17, 2020 Share Posted August 17, 2020 3 hours ago, twister said: i was looking for a variable solution, but that will do, thx the problem is the footer (as specified by general settings->mail) is used by all client templated emails - so not only tickets, but invoices, reminders etc... on top of which, I don't believe the footer has direct access to the details of the admin replying to a ticket, other than {$signature} - but if that variable exists, it's going to be used in ticket replies anyway (unless coded not to). 0 Quote Link to comment Share on other sites More sharing options...
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