email notifications

[snake]

So I noticed that even the primary account holder can now disable all their email notifications, not just contacts.

So I just noticed that a client has pretty much disabled all notifications,  surely allowing the primary user to disable all notifications is going to cause some issues.
He won't know when an invoice is overdue, so it won;t get paid unless automatic payment is enabled
He won't be notified if his card expires or fails, so invoice won;t get paid.
He won;t be notified if a service is suspended.
If he opens a ticket, he won't be notified of replies
etc

General Emails - All account related emails Invoice Emails - New Invoices, Reminders, & Overdue Notices Support Emails - Receive a copy of all Support Ticket Communications Product Emails - Welcome Emails, Suspensions & Other Lifecycle Notifications Domain Emails - Registration/Transfer Confirmation & Renewal Notices Affiliate Emails - Receive Affiliate Notifications

[brian!]

19 hours ago, snake said:

So I noticed that even the primary account holder can now disable all their email notifications, not just contacts.

it's a new feature in v7.10 that can at least it be disabled (though it gets disabled in both admin & client areas)...

https://docs.whmcs.com/Clients:Profile_Tab#Email_Notifications

Quote

These options are enabled by default, but can be disabled for all clients via the Setup > General Settings > Other tab > Client Email Preferences .

... but if a client has already changed their email preferences, disabling the feature won't override their choices - if you wanted to do that, you'd need to enable the feature and edit them in the admin area, or run a SQL query on tblclients to null the email_preferences field.

I suspect the idea stemmed from the 7-year old feature request below...

https://requests.whmcs.com/topic/disable-email-to-the-main-account-e-mail

[snake]

I tried to send an email to the client to tell them that this means they will receive no notifications at all about anything or even ticket replies, but I can't even do that, it has completely blocked me from communicating with the client.
So really does seem like a bad idea.
Certainly the client would blame the provider  anyway if their services got suspended and they received no notification, even though they disabled them.

 

[brian!]

14 hours ago, snake said:

I tried to send an email to the client to tell them that this means they will receive no notifications at all about anything or even ticket replies, but I can't even do that, it has completely blocked me from communicating with the client.

yeah I tried to send an invoice email to a user that I disabled invoice notification on and I was prevented too.

14 hours ago, snake said:

So really does seem like a bad idea.

I wouldn't disagree.

14 hours ago, snake said:

Certainly the client would blame the provider  anyway if their services got suspended and they received no notification, even though they disabled them.

they will and won't acknowledge any blame on their part - "if you didn't want me to disable these emails, why give me the option to do so?"