how to Customize background ticket assign as HIGH PRIORITY

[zitu4life]

Hello there

Today I was thinking, regarding tickets assigned with high priority, and I know that it will have a small left flag changed color from  to   

But personally that change is not clearly enough to get a great attention\warning, so I was thinking on a hook that could scan if a ticket is priority, than automatically change color or background color (depends what is better to keep us reading that). The idea is to get high priority ticket better highlighted.

The way WHMCS works, it looks the same if it is priority or not, that almost invisible flag color is not the best way to deal with that.

PS: I also know that there there is a ticket escalation option but do not use it already and do not know if will help in this case.

Edited April 18, 2020 by zitu4life

[brian!]

15 hours ago, zitu4life said:

But personally that change is not clearly enough to get a great attention\warning, so I was thinking on a hook that could scan if a ticket is priority, than automatically change color or background color (depends what is better to keep us reading that). The idea is to get high priority ticket better highlighted.

the usual problem arises - there's no template; the content of the page in generated in an encrypted page; there is a lack of CSS ids and names in the html code - you would probably end up having to use jQuery to loop through the table and manipulate the output (a la one of Kian's previously posted hooks)... not a job for me on a Sunday morning!

16 hours ago, zitu4life said:

The way WHMCS works, it looks the same if it is priority or not, that almost invisible flag color is not the best way to deal with that.

it's a physical .gif file, so the icon can be replaced - though an update would almost certainly overwrite it..

and the image dimensions are set in the html - so you couldn't easily use a wider image (without resorting to jQ coding)...

if you could sort the table by priority, that would help - but it's not one of the options... you can filter on priority (either via the search bar or url links), but that's no help to your issue.

18 hours ago, zitu4life said:

PS: I also know that there there is a ticket escalation option but do not use it already and do not know if will help in this case.

it wouldn't help with the styling of that table.

[zitu4life]

Thanks @brian!I tricked with escalation rules (never used it before ), that will escalated priority tickets automatically as it coming, so this ensure it gets my attention since it will be moved to the top of tickets section and assign it to me.

Fresh Ticket received

 

after Escalation

 

PS: it looks there is no warranty if sent open a ticket from client area it will work..only ticket from email, where cron will act, bu not sure yet if it is a BUG or design to work like that...but still make more tests.