asheroto Posted April 7, 2020 Share Posted April 7, 2020 Hey all, Whenever I try to "checkout" with PayPal, the whole WHMCS freezes up, can't even do anything on the admin dashboard. I've removed PayPal and added it back, but the problem persists. Here's a video of my screen so you see what it's doing. 0 Quote Link to comment Share on other sites More sharing options...
asheroto Posted April 7, 2020 Author Share Posted April 7, 2020 I just tried adding BitPay as a payment gateway, and the exact same thing happens! 0 Quote Link to comment Share on other sites More sharing options...
asheroto Posted April 7, 2020 Author Share Posted April 7, 2020 Okay so I enabled logging and get this error "No Local Credit Card Payment Gateways Enabled". I only have Stripe. I tried the hotfix for 7.9.1 even though I have 7.9.2 but it didn't fix it. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 8, 2020 Share Posted April 8, 2020 10 hours ago, asheroto said: I tried the hotfix for 7.9.1 even though I have 7.9.2 but it didn't fix it. v7.9.2 would have included that hotfix anyway. does the same thing occur when you use Standard_cart instead of Modern ? 0 Quote Link to comment Share on other sites More sharing options...
asheroto Posted April 8, 2020 Author Share Posted April 8, 2020 Just tried switching to that form and it worked, however, it took a full 60 seconds to go to PayPal (our payment gateway). I tried it a second time - same thing. I fear users will think it's not working and click out... 0 Quote Link to comment Share on other sites More sharing options...
asheroto Posted April 8, 2020 Author Share Posted April 8, 2020 Oh, and appears to have crash restarted WHMCS again - it logged me out of the admin console. So looks like it's not fixed yet. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 8, 2020 Share Posted April 8, 2020 4 minutes ago, asheroto said: Just tried switching to that form and it worked, you have to remember that Modern hasn't really been updated in years - so if you're using any recent (last few years) version of WHMCS, then you should think about migrating to using standard cart by default. 5 minutes ago, asheroto said: however, it took a full 60 seconds to go to PayPal (our payment gateway). which of the PayPal gateway are you using ? 8 minutes ago, asheroto said: I tried it a second time - same thing. I fear users will think it's not working and click out... but when you use cc/dc, there is no such delay ? 0 Quote Link to comment Share on other sites More sharing options...
asheroto Posted April 8, 2020 Author Share Posted April 8, 2020 I'm using the PayPal gateway on the Feature Gateways tab. When I use CC/DC (via Stripe) it takes a long time (60 seconds or so) and then finally times out, logging me out of the admin panel too. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 8, 2020 Share Posted April 8, 2020 6 minutes ago, asheroto said: I'm using the PayPal gateway on the Feature Gateways tab. and it's setup correctly with the API details, IPN etc ?? 7 minutes ago, asheroto said: When I use CC/DC (via Stripe) it takes a long time (60 seconds or so) and then finally times out, logging me out of the admin panel too. then i'd be inclined to think it's not a specific gateway issue and something else is the issue.... does the same thing occur when you use Six and Standard cart together ? that should rule out whether it's a template issue and I suspect if you contacted support, that's the first thing they would tell you to try. 0 Quote Link to comment Share on other sites More sharing options...
asheroto Posted April 8, 2020 Author Share Posted April 8, 2020 Yes, the PayPal gateway I chose actually links via my account (had to login). So it's set up right. And Stripe is right, too. It was working before I added PayPal (a day or two ago). Once I added that it broke! I have contacted support. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 8, 2020 Share Posted April 8, 2020 2 minutes ago, asheroto said: It was working before I added PayPal (a day or two ago). Once I added that it broke! how strange.. 1 minute ago, asheroto said: I have contacted support. please update the thread with their reply if they find the cause for this. 0 Quote Link to comment Share on other sites More sharing options...
D9Hosting Posted April 9, 2020 Share Posted April 9, 2020 Have a look in the hooks folder and get rid of any hooks you aren't using. We saw a similar issue a few weeks back when any invoice action would lead to a time out and it turned out there was an old quickbooks hook trying to connect to a non-responsive API which was causing the timeout. 0 Quote Link to comment Share on other sites More sharing options...
asheroto Posted April 9, 2020 Author Share Posted April 9, 2020 SOLVED - turns out the issue was that my SMTP server required SSL and I have selected TLS instead. There needs to be a "test smtp server" button. 0 Quote Link to comment Share on other sites More sharing options...
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