Recurring Promotions Reset Pricing

[John Kennedy]

I'm trying to set up short term promotions (only 3 cycles) and apply them to existing products. The issue is whenever I generate an invoice with the said promotions applied to products, those product prices are reset to default and the promo code is wiped off.

Original Pricing:

 

Promotion code applied:

Invoice generated:

 

Pricing reset to default, no promo code:

 

Not sure why this is happening, but it's making it impossible to apply short term discouns to existing services.

The issue is similar to below, but not the same

 

Edited March 25, 2020 by John Kennedy

[John Kennedy]

Bump.

[WHMCS John]

Hi John,

The limited recurring cycles feature of promotions works by counting the number of times the service has been invoiced.

Therefore if this service has already been invoiced more than 3 times, the promotion will be considered to have been used and then removed once one invoice is generated.

At the time of writing it would be necessary to use a promotion code without a limit on recurrences, and then manually remove it in 3 months time.