Andhika Posted March 10, 2020 Share Posted March 10, 2020 Hello, I have new question from this answerhttps://whmcs.community/topic/298396-question-abount-existing-client-on-promotions/?tab=comments#comment-1328353 Why our client order still pending but invoice for service already paid? thank you guys 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted March 10, 2020 Share Posted March 10, 2020 Hello, This is how WHMCS works by standard. I imagine it is set this way to allow you to check each order manually should you wish to. For example you may wish to check that the automation worked correctly and that emails were sent out and even verify the client details vs the payment. Personally I have always liked this approach as I check each order manually prior to marking it as completed. I have seen modules in the past that will automatically mark orders as completed once the payment has been made. If you require this it will be worth checking the WHMCS marketplace. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 10, 2020 Share Posted March 10, 2020 7 hours ago, Andhika said: Why our client order still pending but invoice for service already paid? https://docs.whmcs.com/Order_Management Quote Orders always remain pending until admin review, even though the items inside them will auto activate (if set to), allowing your staff to review and process all the new orders you receive and run any manual checks or actions you deem necessary for new purchases. 0 Quote Link to comment Share on other sites More sharing options...
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