stan Posted February 25, 2020 Share Posted February 25, 2020 I cant log into the client portal. I am able to enter my PW then it prompts me for 2FA. I got a new phone and forgot I enabled 2FA on this site. How can I get in, I do not have backup codes either. I cant open a ticket as it wants me to login. Please help Thank you 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 25, 2020 Share Posted February 25, 2020 10 hours ago, stan said: I cant open a ticket as it wants me to login. you could open a ticket with Reseller Support and that won't require a login. if you get your license directly from WHMCS - https://www.whmcs.com/support/ if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/ 0 Quote Link to comment Share on other sites More sharing options...
stan Posted February 25, 2020 Author Share Posted February 25, 2020 Thank you, just opened a ticket on Reseller support 0 Quote Link to comment Share on other sites More sharing options...
stan Posted February 26, 2020 Author Share Posted February 26, 2020 I still havent heard a response from Support, and I really need to grab my license and files. Any ideas on what else i can do here? 0 Quote Link to comment Share on other sites More sharing options...
stan Posted February 26, 2020 Author Share Posted February 26, 2020 Thanks, but I am trying to login to my customer portal here at whmcs. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 26, 2020 Share Posted February 26, 2020 8 minutes ago, stan said: Thanks, but I am trying to login to my customer portal here at whmcs. then you'll probably need to wait for the ticket reply - only WHMCS staff would be able to help you with this. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 29, 2020 Share Posted February 29, 2020 @stan Did you get an answer from your ticket? If not please share the ticket ID with me 0 Quote Link to comment Share on other sites More sharing options...
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