Cannot put decimal prices

[Arnaud Lier]

Hello, if I put 5.5€ for example as a price for a product it shows 5€ in the client area is that a known problem?

 

Thank you.

[Kian]

Hi,

Setup > Payments > Currencies. Edit your currency and focus on Format dropdown. Make sure the last item (1,234 - no decimals) is not selected.

Edited January 19, 2020 by Kian

[Arnaud Lier]

It's 1.234,56.

[Arnaud Lier]

@Kian When you select the product in the client area it's the correct price but when you go on the product configuration page it's show as "0,0€" for "0,5€" in reality and even in the invoices it's "0,0€" you don't have to pay anything and that's a big problem.

[brian!]

19 hours ago, ZeProf2Coding said:

@Kian When you select the product in the client area it's the correct price but when you go on the product configuration page it's show as "0,0€" for "0,5€" in reality and even in the invoices it's "0,0€" you don't have to pay anything and that's a big problem.

are there possibly any hooks/addons that might be causing this ?

I looked at your site using both your custom orderform & six/SC templates, and the same thing occurs in both - it's rounding down the pricing... though I don't know if you've modified the templates to do this yourself, or something else is occurring in the background.

[Arnaud Lier]

@brian! I didn't edited the templates they are the default ones 😉 and I don't think there is any hooks doing this.

[brian!]

then try going to the currency page that Kiam mentions, change the format to another value, save it, change it back to the one in the screenshot, save it again and see if that makes any difference.

[Arnaud Lier]

@brian! Still not working 😞

[brian!]

which WHMCS version is it?

[Arnaud Lier]

@brian! The latest (7.9.1)

[brian!]

1 minute ago, ZeProf2Coding said:

@brian! The latest (7.9.1)

and it was working fine before the update ?

have you updated the Six/SC templates to the ones shipped with v7.9.1 - and have you updated your custom template for it ??

[Arnaud Lier]

@brian! Yes, I'm keeping updated my custom template and yes the six templates are the shipped one with v7.9.1.

[brian!]

with this being v7.9.1, it might be worth opening a ticket with Support...

• if you get your license directly from WHMCS - https://www.whmcs.com/support/
• if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/

you can tell them the issue seems to apply to Six & SC too, so it doesn't look to be an issue with just your custom template.

if it were me, i'd be adding debug to the template to try to see what is being done to the arrays (and when), but if you're not familiar with doing that, it might be best to see if support have any ideas.

[Arnaud Lier]

@brian! I'll wait here since I'm not the owner of the account of the WHMCS License 😉

[brian!]

it's even affecting Modern, so if the currency settings aren't causing this, there is likely a hook/addon doing so.

what hooks are in the /includes/hooks folder?? you could ignore navbar/sidebar hooks as they shouldn't be the cause.

[Arnaud Lier]

The example one :

<?php
/**
 * Example Hook Function
 *
 * Please refer to the documentation @ https://docs.whmcs.com/Hooks for more information
 * The code in this hook is commented out by default. Uncomment to use.
 *
 * @package    WHMCS
 * @author     WHMCS Limited <development@whmcs.com>
 * @copyright  Copyright (c) WHMCS Limited 2005-2018
 * @license    https://www.whmcs.com/license/ WHMCS Eula
 * @version    $Id$
 * @link       https://www.whmcs.com/
 */

/*

if (!defined("WHMCS"))
    die("This file cannot be accessed directly");

function create_forum_account($vars) {

    $firstname = $vars['firstname'];
    $lastname = $vars['lastname'];
    $email = $vars['email'];

    // Run code to create remote community account here...

}

add_hook("ClientAdd",1,"create_forum_account");

*/

And a WHMCS to Discord notifications hooks : https://github.com/metallicgloss/WHMCS-Discord-Notifications/blob/master/includes/hooks/WHMCS-Discord-Notifications.php

[brian!]

it won't be either of them - what about addons ?

[Arnaud Lier]

Only have the Pterodactyl Module addon (https://github.com/pterodactyl/whmcs) and the official PaySafeCard mobule.

[brian!]

I doubt it's either of them - and is there an official WHMCS PaySafeCard module? I thought they were all third-party written ?

have you tried adding a second currency, e.g USD, and then adding a USD price to one of the products (and make it a non-rounded price, 1.23) and see how the cart handles it?

[Arnaud Lier]

@brian! Not working 😞

And yeah that is the official paysafecard WHMCS module : https://marketplace.whmcs.com/product/962

[brian!]

2 minutes ago, ZeProf2Coding said:

And yeah that is the official paysafecard WHMCS module : https://marketplace.whmcs.com/product/962

I don't think it's official in the sense that it's not written by WHMCS themselves or PSC - but let's not quibble about that as I don't think it's the cause if your issue. 🙂

when you upgraded to v7.9.1, which version did you upgrade from and how ? auto updater?? downloaded zip ???

[Arnaud Lier]

Auto-Updater and updated from v7.9.0 🙂 I do the updates everytime

[Kian]

Just now, ZeProf2Coding said:

I do the updates everytime

Braveheart

[brian!]

2 minutes ago, ZeProf2Coding said:

Auto-Updater and updated from v7.9.0 🙂

and this issue didn't exist when you upgraded to v7.9.0 ?

if it's not a hook/addon causing this, and you say the templates haven't been changed, then i'm wondering if it's an incomplete upgrade - probably not from v7.9.0 to v7.9.1, but from your previous version before v7.9 to v7.9.0.

i'd be tempted to get hold of the v7.9.1 full zip and upload it (apart from install) and see if that makes any difference.

2 minutes ago, Kian said:

Braveheart

lol - I thought a similar thing.

[Arnaud Lier]

@brian! already tried haha