sidebar hook

[techwthquestion]

Hello,

I want to display 2 hooks on the support pages. can I get some help with this, please? 

 

[brian!]

7 hours ago, techwthquestion said:

I want to display 2 hooks on the support pages. can I get some help with this, please?  

aren't they shown there by default in Six ?

are you using a custom theme that isn't showing them ??

[techwthquestion]

Hello brian,

Yes, I am using customer theme. I managed to created 2nd  box with text but I am not sure how to take input from viewticket.tpl. 

In the viewticket.tpl file, there is a code to fetch data Ticket, Subject, status, last update. .

But how can I use that in the hook?  Here is my code 

add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar)
{
   if (APP::getCurrentFileName()=="viewticket"){

       $secondarySidebar->addChild('sidebar1', array(
               'label' => 'Ticket Information',
               'order' => '10',
               'icon' => 'fa-ticket"'
       ));
       $secondarySidebar->getChild('sidebar1')
               ->addChild('child1', array(
               'label' => 'Department',
               'uri' => 'http://www.google.com'
       ));        
$secondarySidebar->getChild('sidebar1')
               ->addChild('child2', array(
               'label' => 'Submitted',
               'uri' => 'http://www.google.com'
       ));        
$secondarySidebar->getChild('sidebar1')
               ->addChild('child3', array(
               'label' => 'Last Updated',
               'uri' => 'http://www.google.com'
       ));        
       

And here is the code from viewticket.tpl 

<h3 class="panel-title">
                <i class="fas fa-pencil-alt"></i> &nbsp; {$_ticketContainer.subject}
                <small style="float:right;">Created: {$_ticketContainer.dateline}&nbsp;&nbsp;&nbsp;&nbsp;Updated: {$_ticketContainer.lastactivity}</small>
            </h3>

<div class="date">
                {$_ticketPost.posttitle}
</div>

<span class="name">
                    {$_ticketPost.fullname}
 </span>

{$_ticket.department}

{$_ticket.status}

 

Edited November 13, 2019 by techwthquestion

[brian!]

19 hours ago, techwthquestion said:

Yes, I am using customer theme.

the reason why I asked was because the templates/theme don't create the default sidebars - they should already exist and be visible when using Six (check if they are)... if your theme isn't showing them, but Six is, then that implies that the custom templates are not outputting the sidebar arrays correctly (or something is suppressing these sidebars)... or maybe Kayako doesn't use them.

19 hours ago, techwthquestion said:

I managed to created 2nd  box with text but I am not sure how to take input from viewticket.tpl

you might be able to access it via the Smarty array as per your other hook thread...

19 hours ago, techwthquestion said:

In the viewticket.tpl file, there is a code to fetch data Ticket, Subject, status, last update... But how can I use that in the hook?

a blind, but educated, guess would be...

GLOBAL $smarty;
$department = $smarty->getTemplateVars()['_ticket.department'];

and then...

'label' => 'Department: '.$department,