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techwthquestion

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  1. techwthquestion

    Need Some suggestions

    Hello, Can someone tell me few ways to get / print customer id and product it ? Like using mysql or using API? To print/echo product id, I can use https://developers.whmcs.com/api-reference/getclientsproducts/ but it required to give cust id manually. How can I use logged in customer Id in this code ? How can I echo/print customer id?
  2. I want to create a custom page in WHMCS for support / ticket submission. Which will take input from user and will pass it to PHP File which automatically generates the ticket id.On page I want below details1. List departments (Support / Sales / Billing / Migration)2. List type of nature for each department (support/sales/billing/migration)3. List of active services (User will select for which product he is facing issue)4. Display box for where the customer will post his question5. Pass user values to php code which is already ready and display ticket id on page.I have a php code that submits a ticket and generates the ticket id.Ticket ID generation code is already ready. You just need to pass values into that form/code/page.I also want to process whmcs product id and client id as the custom field/ which is already created in kayako.HTML code is ready for the pages. Hello
  3. Hello I am not sure why I am unable to get support ticket count. Here is my code <?php use WHMCS\View\Menu\Item; use Illuminate\Database\Capsule\Manager as Capsule; add_hook('ClientAreaHomepagePanels', 1, function (Item $homePagePanels) { $clientemail = Capsule::table('tblclients') ->select('email') ->where('tblclients.id', '=', $vars['userid']) ->first(); $servername = "localhost"; $username = "XXXXX"; $password = "XXXXX;"; $dbname = "XXXXX"; // Create connection $conn = new mysqli($servername, $username, $password, $dbname); // Check connection if ($conn->connect_error) { die("Connection failed: " . $conn->connect_error); } $sql = "select * from swtickets where email = '".$clientemail->email."' order by ticketid desc limit 3"; // echo $sql;exit; $result = $conn->query($sql); while ($data = mysql_fetch_array($result)) { $tid = $data["ticketmaskid"]; $title = $data["subject"]; $department = $data["departmenttitle"]; $date = fromMySQLDate($date); $bodyhtml = '<p class="mytitleannoun"><i class="fa fa-file-text-o" aria-hidden="true" style="margin-right:15px;"></i><a style="margin-right:15px;" href="/viewticket.php?tid='.$tid.'">'.$title.'</a><span>'.$department.'</span><span>'.$tid.'</span><font color="#b3b3b3">'.$date.'</font></p>'; } $examplePanel = $homePagePanels->addChild( 'Recent Support Ticket', array( 'label' => Lang::trans('Support Ticket'), 'icon' => 'fa-example' 'bodyHtml' => $bodyhtml . '</p>' )); });
  4. techwthquestion

    sidebar hook

    Hello brian, Yes, I am using customer theme. I managed to created 2nd box with text but I am not sure how to take input from viewticket.tpl. In the viewticket.tpl file, there is a code to fetch data Ticket, Subject, status, last update. . But how can I use that in the hook? Here is my code add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar) { if (APP::getCurrentFileName()=="viewticket"){ $secondarySidebar->addChild('sidebar1', array( 'label' => 'Ticket Information', 'order' => '10', 'icon' => 'fa-ticket"' )); $secondarySidebar->getChild('sidebar1') ->addChild('child1', array( 'label' => 'Department', 'uri' => 'http://www.google.com' )); $secondarySidebar->getChild('sidebar1') ->addChild('child2', array( 'label' => 'Submitted', 'uri' => 'http://www.google.com' )); $secondarySidebar->getChild('sidebar1') ->addChild('child3', array( 'label' => 'Last Updated', 'uri' => 'http://www.google.com' )); And here is the code from viewticket.tpl <h3 class="panel-title"> <i class="fas fa-pencil-alt"></i> &nbsp; {$_ticketContainer.subject} <small style="float:right;">Created: {$_ticketContainer.dateline}&nbsp;&nbsp;&nbsp;&nbsp;Updated: {$_ticketContainer.lastactivity}</small> </h3> <div class="date"> {$_ticketPost.posttitle} </div> <span class="name"> {$_ticketPost.fullname} </span> {$_ticket.department} {$_ticket.status}
  5. techwthquestion

    sidebar hook

    Hello, I want to display 2 hooks on the support pages. can I get some help with this, please?
  6. HelloI want to list a number of tickets of the customer in the admin panel Please check the attached screenshot.I guess need to create a hook to fetch data from kayako db and display that. Can some help in this task?
  7. Hello I want to display recent tickets on the client area summary page, above Client Profile text, which hook/method do i need to use?
  8. techwthquestion

    disaply client details on custom page

    Actually, I am trying to insert value of these fields in another database at the time of ticket creation. so what is the best way to do that?
  9. Hello, if I want to display below details for a user who is already logged in how can display on customerd.php page? product name domain username Password server Product ID Service ID client id These details, I want to show on our customerd.php page. (customerd.php page is the internal page for stff only)
  10. Hello, if I want to display below details for a user who is already logged in how can display on customerd.php page? product name
  11. techwthquestion

    Support pages not showing sidebar

    Something strnge happened. I enable all hooks and now I am able to get support pin box on support pages. but other boxes are missing.
  12. techwthquestion

    Support pages not showing sidebar

    I am expecting below look for support pages.
  13. techwthquestion

    Support pages not showing sidebar

    Yes. I am logged in. and sidebar is visible only for logged in users.
  14. techwthquestion

    Support pages not showing sidebar

    Done. still same result.
  15. techwthquestion

    Support pages not showing sidebar

    No. I am getting the same view in the six template.
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