SteelSignature Posted September 16, 2019 Share Posted September 16, 2019 When adding a new "Billable Item", descriptions improperly show ampersands. They appear as "&" not "&". Billable Items seems to be the only area where this happens. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 16, 2019 Share Posted September 16, 2019 57 minutes ago, SteelSignature said: When adding a new "Billable Item", descriptions improperly show ampersands. They appear as "&" not "&". Billable Items seems to be the only area where this happens. it shows them with & in the Admin Area or in the database ?? it will replace the text with & in the database, but I can't recall ever seeing it with ampersands in the admin area. 0 Quote Link to comment Share on other sites More sharing options...
SteelSignature Posted September 16, 2019 Author Share Posted September 16, 2019 29 minutes ago, brian! said: it shows them with & in the Admin Area or in the database ?? it will replace the text with & in the database, but I can't recall ever seeing it with ampersands in the admin area. Creating a "Billable Item" from a product pulls the product description with & and it has to be manually changed else it appears like that on the client's invoice. Product Descriptions in the Admin Area shows & > Product description in Billable Item shows & > Invoice description shows & The transfer from the Product Description in the Admin Area to Billable Items should convert to "&" or creating an Invoice from Billable Item should convert to "&". It's not being done and is confusing for admins when creating Billable Items. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 17, 2019 Share Posted September 17, 2019 which version of WHMCS is this occurring with ? 0 Quote Link to comment Share on other sites More sharing options...
SteelSignature Posted September 17, 2019 Author Share Posted September 17, 2019 Most recent: 7.8.2 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 18, 2019 Share Posted September 18, 2019 16 hours ago, SteelSignature said: Most recent: 7.8.2 has this always happened or only with v7.8.2 ? what's the system charset in general settings - > localisation ?? utf-8 or something else. 0 Quote Link to comment Share on other sites More sharing options...
SteelSignature Posted September 19, 2019 Author Share Posted September 19, 2019 On 18/09/2019 at 10:36 AM, brian! said: has this always happened or only with v7.8.2 ? Started using this feature after v7.8 so I honestly don't know. On 18/09/2019 at 10:36 AM, brian! said: what's the system charset in general settings - > localisation ?? utf-8 or something else. System Charset: utf-8 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 20, 2019 Share Posted September 20, 2019 17 hours ago, SteelSignature said: Started using this feature after v7.8 so I honestly don't know. System Charset: utf-8 i'm not able to reproduce the issue of any version of WHMCS that i'm testing it with (including the latest) - it might be worth a ticket to Support as if it's a v7.8.2 issue, they'll need to address it quickly for it to be included in v7.8.3 next week. I could be wrong, but I suspect it's a generic issue with your setup, rather than a bug in 7.8 - but Support should know one way or the other. 0 Quote Link to comment Share on other sites More sharing options...
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