Move all support function to another link

[Tom Wilson]

Hey

We've just got Zendesk, and won't be using the built-in WHMCS KB and Support system.

What's the easiest way to send anyone who goes to submit a ticket, goes to the KB or tries to view a support ticket gets redirected to another link.

I also want to remove the 'Recent support tickets' from the client's home page.

Any help is appreciated 🙂

 

Thanks

Tom

[brian!]

22 minutes ago, Tom Wilson said:

I also want to remove the 'Recent support tickets' from the client's home page.

<?php
use WHMCS\View\Menu\Item;

add_hook('ClientAreaHomepagePanels', 1, function (Item $homePagePanels) {
	
	if (!is_null($homePagePanels->getChild('Recent Support Tickets'))) {
		$homePagePanels->removeChild('Recent Support Tickets');
	}
});

28 minutes ago, Tom Wilson said:

What's the easiest way to send anyone who goes to submit a ticket, goes to the KB or tries to view a support ticket gets redirected to another link.

depends on the theme! 🙂

if it were Six, i'd be tempted to say hooks - because existing sidebar/navbar links can be changed with hooks.. do a search for setUri and my username, and see where the results get you... there should be plenty of hooks out there that i've written for such a purpose... you could also use redirection hooks, e.g if someone goes direct to knowledgebase.php, they're redirected to your zendesk equivalent page... again, do a search for location: with my username and that should get you some examples... though let me know if you get nowhere with searching.

htaccess might be another option, but then you're fighting against Friendly URLs and WHMCS internal redirection - so that may be more hassle than it's worth.