TheHostingHeroes Posted August 23, 2019 Share Posted August 23, 2019 @whmcs HI i have an issue with this. for example i setup a new product in whmcs called cPanel [Oct+] i then setup a config option called cPanel metal and assigned to this product I then setup "pricing" and assigned METAL licenses to this group I then ordered the new product and used link license which works! If i click SYNC license button i get this error: cPanel Licensing Error - Request Action Failed - This license has a CYBERHOSTPRO-INTERNAL and a CYBERHOSTPRO-CLOUDLINUX-INTERNAL-WITH-CPANEL package on it. Please specify an oldpackage or oldpackageid parameter. If i click SYNC IP I get this error: You must enter an IP address the IP does show in the license box and I also tried adding it in "dedicated IP" field. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 23, 2019 WHMCS Support Manager Share Posted August 23, 2019 Hi @cyberhostpro, Could you please enable the Utilities > Logs > Module Log, reproduce the issue, and then share the logs that are generated? Please take care to remove any sensitive information from the data before sharing it publicly here. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 23, 2019 WHMCS Support Manager Share Posted August 23, 2019 Hi @cyberhostpro, This wasn't something that came up in our pre-release testing but we have now opened case CPL-93 to track this behaviour when a licence has multiple packages on it. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted August 28, 2019 Author Share Posted August 28, 2019 any updates? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 28, 2019 WHMCS Support Manager Share Posted August 28, 2019 Hi @cyberhostpro, We are researching this matter with the relevant teams at cPanel. 0 Quote Link to comment Share on other sites More sharing options...
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