BigGainz Posted July 1, 2019 Share Posted July 1, 2019 The goal of using this software for me was to automate the process when my customers buy a month of IPTV from me, their account is automatically credited. I have been using this for about 5 weeks so far, so this past week I finally started to have customers who had paid through the billing portal last month, pay through it again this month. I am noticing many of them are still hanging up as pending instead of pushing through automatically. I use automatic account processing as one of my catch phrases to get people onto my site to give it a try, so when accounts hang up in pending and customers dont get their account until I push it through manually they usually arent happy about that. Is the issue the fact that they are coming back to the site and buying again, instead of just paying the invoice that they are emailed 10 days before their due date, and then given a reminder again 2 days before the due date? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 2, 2019 Share Posted July 2, 2019 @BigGainz your orders will always be held in pending for manual review, however, you can enable automatic setup on payment receipt against the product so they will still provision. How do you currently have the product configured? 0 Quote Link to comment Share on other sites More sharing options...
BigGainz Posted July 2, 2019 Author Share Posted July 2, 2019 8 hours ago, WHMCS ChrisD said: @BigGainz your orders will always be held in pending for manual review, however, you can enable automatic setup on payment receipt against the product so they will still provision. How do you currently have the product configured? Orders for usernames that do not exist yet do not hold in pending, the only time things get held in pending for me are when someone purchases, the system tries to create the account and the creation fails because the username already exists (they are paying to renew, not create a new account). My understanding was this would only happen the first time through because I needed their username matched up with their live tv username so that way the system would realize they were a renew instead of a new account, but so far that is not what I am seeing as i am about 5 weeks in to having this billing system now so ive seen about a week of renewals that already used the system once. Which configurations are you asking about? 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted July 2, 2019 Share Posted July 2, 2019 Setup > Products/Services > Products/Services > Select your IPTV product > Pricing tab. This way your IPTV costs 10 EUR / month and customers receive monthly invoices for renewals. 0 Quote Link to comment Share on other sites More sharing options...
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