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BigGainz last won the day on June 18

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About BigGainz

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  1. When any clients are logged in to their account page and they click Web TV Player they get a 404 error. How do I fix this?
  2. BigGainz

    Crediting Accounts Automatically

    Orders for usernames that do not exist yet do not hold in pending, the only time things get held in pending for me are when someone purchases, the system tries to create the account and the creation fails because the username already exists (they are paying to renew, not create a new account). My understanding was this would only happen the first time through because I needed their username matched up with their live tv username so that way the system would realize they were a renew instead of a new account, but so far that is not what I am seeing as i am about 5 weeks in to having this billing system now so ive seen about a week of renewals that already used the system once. Which configurations are you asking about?
  3. The goal of using this software for me was to automate the process when my customers buy a month of IPTV from me, their account is automatically credited. I have been using this for about 5 weeks so far, so this past week I finally started to have customers who had paid through the billing portal last month, pay through it again this month. I am noticing many of them are still hanging up as pending instead of pushing through automatically. I use automatic account processing as one of my catch phrases to get people onto my site to give it a try, so when accounts hang up in pending and customers dont get their account until I push it through manually they usually arent happy about that. Is the issue the fact that they are coming back to the site and buying again, instead of just paying the invoice that they are emailed 10 days before their due date, and then given a reminder again 2 days before the due date?
  4. BigGainz

    Account Termination Issues

    This was the issue. Removed those #s and accounts stopped deleting. Thank you
  5. BigGainz

    Account Termination Issues

    The strange thing is that by looking at the picture attached, I would think termination wouldnt be ran during Cron because it is unticked?
  6. BigGainz

    Account Termination Issues

    Here is what is in the activity log (attached). Its definitely seeing these transactions as they should be terminated. How do I go about modifying the rest of my transactions so they arent seen as they should be deleted? I have probably about 700 to modify that have been done in the last month. I am assuming it is because I had fixed terms set to the products? I assumed having Setup > Automation Settings > Automatic Module Functions > Enable Termination unticked would prevent this but it did not. Yesterday I went through and set all fixed terms from a day count to 0 (also screenshotted the activity log attached to show this was done) , Im assuming this fixes the issue going forward but I am worried about the approx 700 transactions prior to these changes.
  7. BigGainz

    Account Termination Issues

    Yes this is when cron runs. I bumped it out a few hours for today to get a little extra time to get this figured out.
  8. BigGainz

    Account Termination Issues

    I am having accounts terminate when I do not want them to. I cannot seem to figure out why it is happening and am hoping someone here can help me out, its costing my $ out of pocket to set these accounts back up that are being deleted 😞 An example would be: Someone buys a 1 month product They buy another month before their first month expires, the month is added to their account properly in the Xtream Codes panel, the termination date of the first month comes and the account is terminated even though they did renew. I started going through purchases to try to make sure there were no termination dates present, but I am finding that accounts without termination dates are still being terminated. The termination period is entered in for each product but termination is disabled in settings, I did that here: Setup > Automation Settings > Automatic Module Functions Enable Termination unticked Termination Days changed to 30 days I also changed the termination period to 30 days, trying to buy some time while I figure the issue out, but accounts are still being terminated immediately. I cannot figure out how to stop this, can someone give me any pointers?
  9. So this did end up hitting me hard. It did delete an account. I attached a screenshot to show you that this person had a 30 day account that expires 6/22 (today). Yesterday they paid for another month, so they had a second "product" which was the identical product, same username and everything. So this person should have had no issues at all since they paid before they expired. The termination date hit this morning for the first "product" and deleted their account. Not only does it stink that the account was deleted, but a whole month was lost on top of it, which I have to pay out of my pocket to fix now. How do I get this working correctly? I have multiple accounts set to expire in the next few days so I need to figure something out with this ASAP :-(
  10. BigGainz

    Email Form issue

    You are right! I saw No-Reply and assumed it was in fact no reply and did not have their email address. Thank you
  11. BigGainz

    add text to cart.php page

    Very strange but I followed your path and found the configureproduct.tpl with no problem. tried inserting <p>Here is a test sentence</p> at probably 20 different places with no luck at all. This looks like JavaScript imbedded in php ? I am a novice but do know a little about programming so I feel like I should have definitely been able to figure this out, it has me stomped.
  12. Thank you! This is my first time knowing of these docs
  13. I want to add additional instructions for the customer on this page, like for example customers who dont have a username already (new to the service) are leaving this blank and getting horrible auto created usernames. I want to let them know they can make up their own username here. When I purchased whmcs through the salesman on skype he suggested I allow them to install everything also. There were no directions at all on how to modify anything really, when I view the actual files on the server they look to be coded so that you cannot modify them?
  14. I have seen this happen a few times now, what causes this? You can see the 2 attached images, one is from paypal showing the invoice is paid, the other is the whmcs panel showing the invoice is unpaid.
  15. So for the example attached. Someone bought 2 - 1 month subscriptions at the same time for the same account. One expires July 10 2019 the other expires August 10 2019. If the termination is set for lets say 7 days after expiration. On July 17th is it going to delete that account, or is it able to see that it is good until August 10 2019? My worry is that the system will create an invoice that shows expiration for July 10 2019, the customer knows they already paid that second month so they ignore it. That goes 7 days past due and then the account is terminated even though there is an extra month on it?

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