Assign ticket to a client in whmcs

[rwoeke]

Hi All

I get it that when someone mails from an email address that not listed as a client, you have to physically assign the ticket to a client. This works great except for the fact that it strips all the CC addresses. After the linking, the email address and name of the original sender disappears.

eg:

Whmcs Client Email is: clienta@company.com
Support ticket came in from unregisteredemail@company.com, but they also CC'd 3 other colleagues .

The moment I allocate the ticket to clienta@company.com, it strips the e-mail address unregisteredemail@company.com, and all the other colleagues that were cc'd.

Am I missing something or is this the intended behavior?

Hope Im making sense 🙂

[DennisHermannsen]

6 hours ago, rwoeke said:

Support ticket came in from unregisteredemail@company.com, but they also CC'd 3 other colleagues . 

The moment I allocate the ticket to clienta@company.com, it strips the e-mail address unregisteredemail@company.com, and all the other colleagues that were cc'd.

As far as I know, WHMCS' ticket system doesn't work like that. If you write an email and CC someone, and you send that email to a WHMCS ticket department, noone will be CC'd.

[zitu4life]

Hello @rwoeke, on WHMCS 7.8 ticket CC email will work, stay tuned at 7.8 stable version that should be released in few weeks.