Jump to content

Should I have Termination Enabled?


Recommended Posts

So I am using the Billing System to sell IPTV.  The subscriptions automatically stop working on their own once they run out of days, so I would like to NOT use the termination option, BUT will the new invoices still be generated to let customers know they are due if the account is not set up to terminate?  Here is a screenshot of my current settings, I would like to not use terminate like I am currently, but want to make sure invoices will still send?

401b39542cf38f4b02d51f1222e8276f.png

Link to comment
Share on other sites

2 minutes ago, WHMCS ChrisD said:

Hi @BigGainz yes, they will generate if you have continuous invoice generation enabled, regardless we would recommend having your services terminate when clients stop paying to ensure your records are correct.

My biggest concern is something along the lines of, they get a 3 month subscription.  They renew before it expires but buy 1 month instead.  When the 3 month runs out, I'm worried their account would terminate.

Another example: they buy a 2 day trial.  Decide after a day that they love it, so they buy a 3 month package.  I dont want the 2 day trial to terminate their 3 month package.

Link to comment
Share on other sites

7 hours ago, WHMCS ChrisD said:

This wouldn't happen as termination is based of the Next Due Date, if you wanted to be safe, set Termination under Setup > automation settings to something like 30 or 45 days  or even longer to cover this

So for the example attached.  Someone bought 2 - 1 month subscriptions at the same time for the same account.  One expires July 10 2019 the other expires August 10 2019.  If the termination is set for lets say 7 days after expiration.  On July 17th is it going to delete that account, or is it able to see that it is good until August 10 2019?  My worry is that the system will create an invoice that shows expiration for July 10 2019, the customer knows they already paid that second month so they ignore it.  That goes 7 days past due and then the account is terminated even though there is an extra month on it?

12c9a942118d38b529d9a68f650745d7.png

Link to comment
Share on other sites

So this did end up hitting me hard.  It did delete an account.  I attached a screenshot to show you that this person had a 30 day account that expires 6/22  (today).  Yesterday they paid for another month, so they had a second "product" which was the identical product, same username and everything.  So this person should have had no issues at all since they paid before they expired.  The termination date hit this morning for the first "product" and deleted their account.  Not only does it stink that the account was deleted, but a whole month was lost on top of it, which I have to pay out of my pocket to fix now.  How do I get this working correctly?  I have multiple accounts set to expire in the next few days so I need to figure something out with this ASAP :-(

7b6b2093acd5e1f1aca3049487f4c16c.png

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated